Patient Liaison

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our global clinics, supports our aim to lead the change against "we caught it too late again".

We are looking for a Patient Liaison to join our incredible team at our flagship clinic in London, United Kingdom. As our patients enter the clinic, you will be the welcoming face, embodying a cheerful, professional, and polished demeanor at all times. This role suits someone with a natural talent for customer service, a compassionate outlook, and exceptional attention to detail.

Our clinics will be open from Monday to Friday to start and may eventually expand to seven days a week, potentially requiring non-traditional schedules including weekends. This is a full-time position with a set schedule, though you may be required to work additional hours as needed to fulfil duties.

Help reshape the world through proactive healthcare while working with cutting-edge technology and high-performing teams with deep expertise — join us to make a difference in people’s lives!

Front Desk Responsibilities

• Patient check-in, registration, and check-out; welcome patients and visitors with a warm, professional first impression.
• Verify patient identity and required documentation.
• Assist patients with completing registration and intake forms as needed.
• Educate patients on post-scan expectations.

Patient Escort

• Escort patients to and from dressing rooms, maintaining privacy, dignity, and a calm, unhurried pace.

Communication and Coordination

• Serve as a liaison between patients, providers, technologists, and clinical staff.
• Ensure the front desk area is organized, stocked, and operates efficiently.

Customer Service Excellence

• Address patient concerns or complaints with empathy and professionalism.
• Encourage patient feedback and foster a positive clinical experience.

Administrative Responsibilities

Patient Appointments

• Ensure patients have timely access to care.
• Book, reschedule, and cancel appointments as necessary.
• Send appointment reminders and pre-scan communications to patients.

Liaise with Healthcare Providers

• Maintain open lines of communication to support patient care.
• Support clinical teams by managing key administrative tasks.

Medical Record Management

• Maintain patient records to keep data accurate and up-to-date.

Patient Post-Scan Support

• Follow up with patient requests.
• Submit patient satisfaction surveys.
• Distribute patient reports as they become available.
• Call patients to inform them of report availability.
• Assist Prenuvo clinician consultation scheduling.

What You’ll Bring

• Experience: At least 1+ year in customer service, preferably in a healthcare or related field.
• Initiative: A self-starter who takes ownership of training and development.
• Work Ethic: Punctual, dependable, and committed to excellence in medical and customer care.
• Flexibility: Availability to work varied hours, including weekdays and weekends as needed.
• Efficiency: Ability to manage priorities in a fast-paced environment while addressing patient concerns with sensitivity and care.
• Team Player: Works collaboratively with a pleasant and professional demeanor with patients and colleagues.

Nice-to-Have

• Previous experience in private healthcare or as a Health Care Assistant.
• Previous experience in hospitality or customer service.
• Proven experience as a Medical Receptionist, Front Office Representative, or similar role.

Key Competencies

• Exceptional interpersonal and communication skills.
• Attention to detail and a commitment to high standards of excellence.
• Strong organizational skills and the ability to adapt to change.
• Problem-solving and decision-making abilities.
• Passion for patient care and creating memorable experiences.
• Emotional intelligence to manage emotions effectively and foster teamwork.

Considerations

• The Patient Liaison position requires individuals to stand for extended periods and may involve moving…