Patient Access Officer-Bank

Bank Patient Access Officer – HCA Healthcare UK

• London Bridge Hospital
• The Wellington Hospital
• The Harley Street Clinic
• The Portland Hospital
• The Princess Grace Hospital
• The Lister Hospital

• Contract Type:
  Bank
• Pay:
  Competitive Bank hourly rate dependent upon shift.
• Shifts:
  
  Unit is open 6am-8pm (Various shifts available during these hours).

We will be holding an assessment day on Saturday 7th February 2026. If you are successful for a Bank position with us, once fully compliant you must be available for a full week to attend induction prior to being given shifts.

We are currently seeking Bank Patient Access Officers to join our dynamic team at HCA Healthcare UK. This is an exciting opportunity to work in a flexible, patient‑focused environment that values both clinical excellence and compassionate care. Your duties as a Bank Patient Access Officer will include providing a comprehensive range of administrative services to consultants and other third parties that will assist in promoting the successful management of all aspects needed to facilitate a seamless patient pathway.

In this role, you will be able to facilitate the patient’s experience by providing a 5‑star and world‑class service to our internal and external stakeholders through a seamless patient journey with a high level of customer care at all times whilst handling a high volume of activity. For candidates from retail or hospitality, this role offers a unique opportunity to bring your customer service skills into a healthcare environment, where you can grow professionally and have a direct impact on patient care.

You’ll gain valuable experience in a clinical setting, with opportunities for career progression through internal and external training.

• Greet patients and visitors with a friendly and professional demeanour, ensuring they feel supported and valued from the moment they arrive.
• Engage with patients throughout their journey, addressing queries, providing clear communication, and maintaining a welcoming environment.
• Respond promptly to any patient or third‑party requests, demonstrating empathy and understanding in every interaction.
• Maintain accurate and up‑to‑date information on the hospital database during the patient journey.
• Formally pre‑register or register all patients onto HCA databases.
• Ensure all relevant patient documents are signed and scanned to the patient accounts.
• Manage patient waiting areas to ensure the Patient Access Service runs smoothly.
• Coordinate and facilitate all patient bookings where applicable.

• Previous Administrative experience in a client/customer‑facing role (candidates with retail or hospitality backgrounds are encouraged to apply).
• Strong interpersonal and communication skills, with a positive attitude and the ability to empathise with patients and visitors.
• Excellent customer care skills, ensuring each patient’s journey is seamless and compassionate.
• Ability to remain calm and professional under pressure while managing multiple tasks.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Others may think this is just a role in Bank Patient Access, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

• Unique and Individual:
  We recognise and value everyone as unique and individual.
• Kindness and compassion:
  We treat people with kindness and compassion.
• Honesty, integrity and fairness:
  We act with absolute honesty, integrity and fairness.
• Loyalty, respect and dignity:
  We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.