Patient Administrator Maternity

Job summary

Chelsea and Westminster Hospital

Band 3 Patient Administrator - Maternity/Antenatal

Working Hours - Monday-Friday 9am-5pm

We are searching for a high performing and enthusiastic individual to fill a Patient Administrator vacancy on the Chelsea and Westminster site working in our busy outpatient maternity and Antenatal department. Working in the clinical back office, you should be customer focused, have telephone and reception experience along with a caring and empathetic nature. You should have a good team spirit as well as being able to work autonomously.

As a team player they will need to be able to demonstrate excellent listening and communication skills, be organised, adaptable and flexible, show empathy and concern for others.

If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you.

• Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner
• Support the delivery of a high quality healthcare service ensuring that all patients receive a high standard of service delivery
• Handle queries from patients/relatives confidentially and sensitively; refer clinical related queries to appropriate staff
• Interact with patients and relatives in distress in a sensitive and empathetic manner
• Take and relay as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information
• Update patient details on PAS as appropriate, checking all demographic details on arrival or departure
• Oversee the work of more junior staff and ensure work objectives are being met on a day-to-day basis and demonstrate duties to new starters
• Ensure all procedures are followed re data capture for service specific outcomes
• Ensure all paperwork is filed appropriately
• Arrange interpreter and transport services where indicated
• Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development
• Provide cover across the service as and when required
• Provide an excellent standard of service to patients at all times
• Ensure the availability of all necessary documents (including forms, patient information leaflets and questionnaires) labels, continuation sheets

Education and Qualifications

• Essential: GCSE English and Maths or equivalent
• Essential:
  Educated to GCSE level or equivalent experience

• Desirable:
  Able to use a hospital Patient Administration System

• Essential:
  Previous clerical experience including computer use
• Essential:
  Experience of working within customer-driven service
• Essential:
  Experience of Patient Administration System
• Essential:
  Able to file accurately and pay attention to detail
• Essential:
  Knowledge of filing systems

• Desirable:
  Working in NHS or other health environment
• Desirable:
  Knowledge of Health Records procedures and systems
• Desirable:
  Experience of working as a Receptionist
• Desirable:
  Familiarity with Trust's PAS and other electronic patient administration and documentation systems

• PC skills
• Ability to work under supervision as part of a team
• Good organisational skills in order to plan and prioritise workload
• Willing to learn new systems
• Ability to communicate clearly and politely with a wide range of people

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Employer details

Chelsea and Westminster Hospital NHS Foundation Trust

Chelsea and Westminster Hospital, 369 Fulham Road, Chelsea, SW10 9NH

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