Receptionist - Rheumatology Outpatients

Overview

Rheumatology is excited to advertise for a receptionist. We are seeking an enthusiastic, motivated, hard‑working and flexible person to assist with the smooth running of the busy Rheumatology Outpatients Department at Norfolk and Norwich University Hospital (NNUH).

We offer flexible working, NHS benefits, and opportunities for development within a large NHS trusts environment. This post is part of the NNUH team, one of the largest NHS employers in the region.

• Deliver a high‑quality reception and support service within the Rheumatology Outpatients Department.
• Act as the first point of contact for all appointment bookings and liaise with relevant clinicians as appropriate.
• Ensure accurate and timely entry of patient information into the Patient Administration System (PAS) with real‑time data entry.
• Provide support and cover for the waiting list coordinator in managing bookings for the Rheumatology Day Unit.

Join us at the Norfolk and Norwich University Hospital (NNUH) and be part of a workforce of over 10,000 staff. NNUH is a teaching and research hospital providing acute care to a large population and is home to facilities such as the Quadram Institute. We offer NHS benefits, on‑site childcare and other staff facilities, and a supportive, inclusive workplace culture.

• Date posted: 23 January 2026
• Pay scheme:
  Agenda for change
• Band:
  Band 2
• Salary: £24,465 per annum
• Contract:
  
  Permanent
• Working pattern:
  Full‑time, Flexible working
• Location:
  
  Norfolk and Norwich University Hospital, Colney Lane, Norwich, NR4 7UY

Please view the attached job description for full details and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Please note that this advertised position (occupation code 4216) does not meet UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.

• Qualifications:
  
  Good general standard of literacy and numeracy; PAS training

• Previous clerical work including data input
• Experience in NHS or customer service environment

• Good communication and interpersonal skills

• Flexible, able to multi‑task and prioritise
• Demonstrates NNUH PRIDE values:
  People focused, Respect, Integrity, Dedication, Excellence
• Commitment to Equality, Diversity and Inclusion

Disclosure and Barring Service (DBS) check will be required. This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions Order) 1975 and a Disclosure to the DBS will be necessary to check for any prior convictions.

Certificate of Sponsorship:
Applications from job seekers who require Skilled Worker sponsorship will be considered with all other applications. Guidance on overseas criminal records checks is available via UK Visas and Immigration.

Employer:

Norfolk and Norwich University Hospital

Address:
Norfolk and Norwich University Hospital, Colney Lane, Norwich, NR4 7UY

Employer website: