GP Receptionist

Overview

The post holder will provide comprehensive and high quality efficient patient services in the reception and admin team. The post holder will work in a challenging environment that undergoes constant changes and will need to exercise judgement and use a combination of skills to deal with day-to-day issues. The post holder will be expected to demonstrate a sensitive and caring attitude that is client-focused and maintain a calm and organised approach when working under pressure.

• File medical reports, correspondences, results, etc in patient notes according to internal procedures
• Scan clinical letters, reports etc and non-medical papers using software
• Deal with telephone queries from patients appropriately and efficiently
• Participate fully and share knowledge and information in order to achieve team objectives and high quality standards
• Support colleagues and promote good working practices
• Communicate effectively by competent use of email, telephone, and memos according to guidelines
• Extraction of medical records for GP, Solicitors, Insurance Companies
• Participate in any relevant training to further your skills and knowledge as directed by Practice Manager or GP
• Undertake any other duties as requested when other members of staff are absent
• Patient registration on EMIS Web registration template accurately
• To undertake any training internally or externally
• To efficiently deal with online consultation and triage them appropriately as per internal process
• Collect, process, distribute incoming mail
• Taking telephone messages for GPs and members of staff when required
• Change of address, patients details etc. to record on patients profile on EMIS Web
• Check and ensure that all lights and bulbs, central heating system, are switched off; close all doors and windows; check all toilets while closing the Practice

We are a medium size Practice in the prime location of Finchley area. We are in a purpose built premises. We are operating from this location for over 35 years. We use EMIS Web, accu

Rx, Test Quest (TQ) and Docman software. We are a small but friendly team of clinicians and non-clinicians.

• Plan and organize own time and prioritise workload
• Work unsupervised while effectively manage own time, workload and resources
• Ensure that patient information is accurately recorded and that new information is disseminated to all members of staff and records are updated accordingly
• Take responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
• Work effectively with individuals in other agencies to meet patients needs

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

• Working experience in similar settings e.g. GP Practice is necessary
• Knowledge of EMIS Web, Docman, Accu Rx and TQ etc are essential
• Fluency in English is required for this post
• Plan and organize own time and prioritise workload
• Work unsupervised while effectively manage own time, workload and resources
• Ensure that patient information is accurately recorded and that new information is disseminated to all members of staff and records are updated accordingly
• Take responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
• Work effectively with individuals in other agencies to meet patients needs

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.