Receptionist, Healthcare

Latymer Road Surgery is a well-established GP practice serving a diverse patient base of approximately 4700 patients.

Wepride ourselves on providing high-quality, patient-centered care in asupportive, professional environment. Our team works collaboratively to delivercomprehensive healthcare services to our community.

We are looking for someone tojoin our friendly reception team on a full time basis for 30 hours a week, 7:45am - 19:00pm Monday-Friday :
By ROTA shift duty

• Opening and closing of practice, maintaining security
• Receive and welcome patients and visitors promptly and courteously
• Handle general enquiries and booking appointments
• Register new patients following practice registration procedure
• Receive and deal with letters and deliveries. Distribute as appropriate and follow protocols.
• Receive and action prescription requests
• Deal with outgoing letters and courier collections
• Action E-consults daily with instruction from Triage team
• Use of the EMIS Web clinical information system:
• Action Emis tasks and monitor Emis workflow
• Manage prescription requests according to protocol
• Complete patient registration online and face to face & update patient details
• Action patient referrals through the E-referrals system
• Email:
• Monitor personal NHS mail and practice NHS mailboxes

Use of the Docman document management system:

• Action the Docman workflow tasks that have been sent to the reception team and ensure that these remain up to date
• Be flexible to cover colleagues in their absence including short notice cover for sickness/ holiday leave
• Attend practice meetings
• Patient call lists weekly to assist with QOF target
• Other admin works assigned by manager

• Latymer Road Surgery is a well-established GP practice serving a diverse patient base of approximately 4700 patients.

We pride ourselves on providing high-quality, patient-centered care in a supportive, professional environment. Our team works collaboratively to deliver comprehensive healthcare services to our community.

We are proud to have received a"Good" rating
from the Care Quality Commission (CQC), reflecting our commitment to delivering excellent care. We are now looking for a dedicated and Advanced Nurse Practitioner to help us enhance our diabetes care program.

Provide general support to the practice team while presenting a welcoming and professional image to patients and visitors, both in person and over the phone.

Greet, assist, and guide patients in accessing the appropriate services or healthcare professionals in a polite, efficient, and effective manner.

Perform a range of administrative tasks to help ensure the smooth operation of the practice, including secretarial and clerical support for clinical staff and other team members.

Support clear and effective communication between patients, the primary healthcare team, secondary care providers, and other relevant healthcare organizations.

• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
• Maintaining and monitoring the practice appointments system
• Processing and distributing incoming (and outgoing) mail
• Patient registration and QOF call lists
• Other admin works assigned by manager
• Clerical support to clinical staff

• Experience of working within a busy multidisciplinary team.
• Have willingness to learn
• Ability to communicate clearly and effectively, both written & verbally
• GCSE
• Experience of working in a GP Practice

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.