GP Receptionist

Bridge Lane Group Practice is looking for a full time or two part timehighly motivated Receptionists, to join ourfriendly and dynamic reception team.

Friendly team with social events, including pay day pub quiz

EMIS Web

List size 14,500

4 Partners, 6 Salaried GPs, 4

Practice Nurses, 4 HCAs, a pharmacist, social prescriber and physiotherapy team

Excellent management and administrative support

The Receptionist plays a vital role in ensuring the smooth and efficient operation of the reception/telephone team within the GP surgery. You will provide frontline support to patients, manage complex enquiries. Acting as a key point of contact, youll help maintain high standards of patient care and contribute to a welcoming and professional environment.

Bridge Lane Group Practice is a busy, friendly practice serving a diverse inner-city population of approximately 14500 patients and 35 staff including 12 GPs and 4 practice nurses. We work in a modern, purpose-built building very close to Battersea Park, with very good transport links.

We are a training practice for trainee GPs and student nurses and are very active within our local PCN.

We value the diversity of our staff and patients, and are holders of the Pride in Practice Gold Award and the Primary Care Health and Wellbeing Employer Pledge.

Operating the administrative functions of the practicestelephone booking systems.

Deal with incoming telephone calls and act upon eachappropriately i.e. offer and book an appropriate appointment, refer for furtherclinical advice.

Front of house, welcome role, meeting and greeting patientscoming into the practice.

Work as a member of the reception team providing all aspectsof reception duties including taking & recording messages, booking of appointments for patients and answering telephone enquiries.

Process new patient registrations and temporary registrations.

Respond appropriately to verbal complaints and refer anyunresolved issues to management when necessary.

Use appropriate methods to communicate effectively within ateam.

Carry out a variety of clerical duties as and when requiredi.e. scanning and photocopying.

Chaperone for a clinician if requested.

Open post received on site(s) and deal with it appropriately, scanning into the clinical system where required.

To assist with the daily production of prescriptions, repeatdispensing.

To assist the support manager and other practice staff withthe induction of any new or temporary receptionist staff.

Act upon Doctors requests to follow up patients i.e. liaise with other agencies, secondary care, patients, families and carers on the practices behalf.

Take and record messages for clinical staff e.g. home visitsand further medical advice.

Shared responsibility for reception, waiting room and consultation rooms upkeep and tidiness including leaflets and posters.

Reporting of faults, equipment breakdown or failure,building maintenance to the support manager. Process and acknowledge receipt ofmonies from patients, as required.

Be aware of Health & Safety policies and procedures andreport any occurrences of incidents to management, using the incident reportingprocedure.

Opening and securing of premises as required.

• Ability to cope under pressure
• Reliable
• Punctual
• Ability to prioritise, organise and act on own initiative
• Understanding of the need of strict confidentiality
• General understanding and working knowledge of clinical computer system

• GCSE Maths

• Experience of working in customer service
• Experience in a GP Practice setting

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.