Admin Coordinator

Band 3 Acute Floor Administration Coordinator

Acute Medicine / Emergency Services

Location: Northwick Park Hospital

Closing date: 06 February 2026

Are you highly organised and motivated with a passion for healthcare administration? Join our dynamic team at Northwick Park Hospital as an Acute Floor Administration Coordinator
, the vital first point of contact for patients and visitors attending, referred, or admitted to the Acute Medicine wards.

• Serve as the initial contact for patients and visitors, providing excellent service and support.
• Accurately and promptly input electronic admission, discharge, and referral information.
• Work across multiple wards on a rotational basis, including Dryden AAU, Medical HDU ward, Crick AAU ward, AMUL5 AAU ward, Ambulatory Care Unit (SDEC), and Darwin/OPSSU Unit.
• Adhere strictly to Trust policies and the Data Protection Act 1998, ensuring confidentiality and sensitive handling of patient information.
• Provide flexible support to meet operational needs.

12.5‑hour shifts on a rotational basis including weekdays, weekends, and public holidays.

Based at Northwick Park Hospital. May be required to work across other Trust sites as necessary.

• Work effectively both independently and as part of a team, managing pressure and workload efficiently.
• Liaise with various hospital staff members to ensure smooth communication and coordination.
• Provide and receive routine patient information, including from GPs, with tact, discretion, and adherence to Trust and Caldicott guidelines.
• Handle enquiries professionally and cooperatively in person and over the phone from patients, medical personnel, and the general public.
• Serve as the initial point of contact for bereaved families and friends, demonstrating compassion, tact, and discretion.
• Maintain high concentration levels during daily duties, especially when inputting data and responding to queries, ensuring accuracy to minimise clinical risk.
• Manage potential exposure to distressing clinical information related to complex patient conditions and treatments with sensitivity.

• Process and securely store patient details related to ward admissions, outpatient clinics, and day‑care services, using computer‑based systems.
• Maintain a thorough understanding of medical records management.
• Provide administrative support to the clinical teams by assisting with locating patients, managing discharges, and recording deceased patients, ensuring compliance with all relevant Trust procedures.
• Monitor and maintain an adequate stock of topical information leaflets for patient and staff use if the computer system is down.
• Conduct audits and surveys on behalf of the Trust and the Strategic Health Authority to support quality assurance and compliance.

• Basic GCE/GCSE education
• Other vocational qualifications
• NHS experience
• Diploma in Business Administration to level 2 BTEC First diploma or equivalent

• Basic GCE/GCSE education
• IT Literate
• Knowledge of the Data Protection Act
• NHS experience

• Demonstrate commitment to the Trust’s Heart values
• Experience working on the Acute Wards

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check for any previous criminal convictions.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serves a diverse population of almost one million people.

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper‑acute stroke unit and one of only three hyper‑acute rehabilitation units in the UK.
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease.
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice.
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, recognised for training clinicians of the future and bringing the benefits of research to the public.

London North West University Healthcare NHS Trust

Salary: £29,651 to £31,312 a year Per Annum Including High Cost Area Supplement