GP Receptionist and Care Navigator

Overview

Heath bridge Practice is looking for a hard-working, enthusiastic receptionist/care navigator to join our busy, but very friendly team helping us to provide exceptional care to over 23,000 patients. The role requires someone who can work both independently and exceptionally well within a team. Fantastic support is offered by the reception manager, deputy reception manager, and other team members. This is a full-time post and would suit somebody who is articulate, able to cope under stressful situations while remaining calm and professional at all times.

The role would suit somebody who is forward-thinking, adaptable, and not afraid of technology and change. Working

Shifts:

8:00-16:00 or 10:30-18:30 plus 13:00-19:00 (Mon or Tue on rotation across the team).

• Answering phones
• Dealing with patients face to face
• Meeting and greeting patients
• Dealing with online triage and navigating appropriate care
• Scanning and opening post

We are a large practice of over 50 staff members with a good and equal mix of clinical and non-clinical staff. You will receive one-to-one training the moment you join our team and a comprehensive induction. You will be enrolled automatically onto the generous NHS Pension scheme and will be part of a team who prides itself on being one of the best providers of care in our area.

• Date posted: 20 January 2026
• Pay scheme:
  Other
• Salary: £12.81 an hour rising to £13.32 after completion of six months probation
• Contract:
  
  Permanent
• Working pattern:
  Full-time
• Reference number: A
• Job locations: 125 Upper Richmond Road, London, SW15 2TL

Job responsibilities:

There is a detailed job description attached to this ad. Please refer to the document for further details.

Essential

• Experience working in a busy setting
• Experience working in a team
• Able to remain calm and work under pressure
• Able to communicate effectively
• Able to use own initiative
• IT literate especially in Microsoft applications

Desirable

• Experience of working in a GP Practice
• Experience of working in a healthcare setting
• Experience of working with vulnerable patients

Essential

• There is a detailed person specification attached to this ad. Please refer to the document for further details.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name:
Heath bridge Practice

Address: 125 Upper Richmond Road, London, SW15 2TL

Employer's website:  (Opens in a new tab)

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