Patient Administrator Maternity

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London. Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics.

The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

Band 3 Patient Administrator - Maternity/Antenatal

Working Hours – Monday‑Friday 9am‑5pm

We are searching for a high‑performing and enthusiastic individual to fill a Patient Administrator vacancy in our busy outpatient maternity and antenatal department. You should be customer focused with telephone and reception experience, display a caring and empathetic nature, and have strong teamwork skills while working autonomously. Excellent listening and communication skills, organisation, adaptability, and empathy are essential.

We are committed to equal opportunities. We actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed.

This.

• Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner.
• Support the delivery of a high quality healthcare service ensuring that all patients receive a high standard of service delivery.
• Handle queries from patients/relatives confidentially and sensitively; refer clinical related queries to appropriate staff.
• Interact with patients and relatives in distress in a sensitive and empathetic manner.
• Take and relay appropriate telephone enquiries and messages, using initiative and prioritising skills when disseminating information.
• Update patient details on PAS as appropriate, checking all demographic details on arrival or departure.
• Oversee the work of more junior staff and ensure work objectives are being met on a day-to-day basis and demonstrate duties to new starters.
• Ensure all procedures are followed re data capture for service specific outcomes.
• Ensure all paperwork is filed appropriately.
• Arrange interpreter and transport services where indicated.
• Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development.
• Provide cover across the service as and when required.
• Provide an excellent standard of service to patients at all times.
• Ensure the availability of all necessary documents (including forms, patient information leaflets and questionnaires) labels, continuation sheets.