Patient Coordinator

Overview

Parchmore Medical Centre provides GP services to 15,000 patients in Thornton Heath and Haling Park Medical Practice looks after 3,700 patients in South Croydon. We are looking for Part Time Patient Coordinators – 24 hours per week. Shifts are between the hours of 7:45am and 7:00pm Monday to Friday (8:00pm on Tuesdays & Thursdays) plus Saturday afternoons on a rota basis.

• Provide front of house customer service to all stakeholders with a positive and professional image at all times.
• Receive, advise and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Advise and support patients and colleagues in accessing all new technological processes and procedures introduced by the practice.
• Provide general administration support to the Practice team, including Doctors and Health Professionals.

Qualifications

• Essential – O/GCSE Level qualifications in English & Maths or equivalent
• Essential – A demonstrable commitment to professional development

• Desirable – A recognised IT qualification

Experience

• Essential – Previous experience in dealing with the public
• Essential – Reception experience
• Desirable – Previous work experience at a GP Practice
• Desirable – Experience of Clinical Systems

Knowledge and Skills

• Good computer skills
• Excellent interpersonal and communication skills

Other

Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Salary – £12.21 an hour

Contract – Permanent

Working pattern – Part-time

Date posted – 19 January 2026

Reference number – A

Job locations

• Parchmore Medical Centre, 97 Parchmore Road, Thornton Heath, Surrey, CR2 7ND

The Parchmore Group – Parchmore Medical Centre, 97 Parchmore Road, Thornton Heath, Surrey, CR2 7ND