Medical Receptionist

Overview

We are looking for a Receptionist to work 12 hrs per week between 8:00am - 7:00pm. An exciting opportunity has arisen for an experienced, enthusiastic, motivated and hardworking individual to join our busy practice to provide an efficient and friendly service for all our patients and visitors, and to provide effective administrative support to our doctors and members of the clinical team.

We are a friendly, dynamic and forward thinking practice.

Duties will include:

• The ability to communicate with a wide range of people in a kind, professional and caring way.
• Work effectively with colleagues as part of a team.
• A willingness to learn and progress with a can do attitude.
• Effective IT skills are an advantage.
• While knowledge of GP practice systems is desirable, training will be available.
• work with GPs and other primary care professionals within the PCN to identify and manage a caseload of patients, and where appropriate, refer people back to other health professionals within the PCN;
• raise awareness of shared decision-making and decision support tools; and
• raise awareness of how to identify patients who may benefit from shared decision making and support shared decision-making conversations.
• Dealing with appointment, home visit and telephone requests
• Booking, amending, and cancelling patient appointments
• Processing of repeat prescriptions in accordance to practice guidelines
• Initial contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Filing and retrieving paperwork
• Taking messages and passing on information
• Keeping the reception area tidy and free from obstructions and clutter

• Provide future/on-the-day appointments/telephone advice slots with team members in accordance with the practice’s Access Protocol.
• Record patient information accurately and pass it on to appropriate team members for advice/triage including emergencies.
• Forward calls to team members.
• Answer patient enquiries.
• Record and pass on messages.
• Assist patients checking the availability of their prescription or with a query.

• Greet patients and ensure they are assisted appropriately, including handling emergencies in accordance with the practice’s protocol.
• Provide future/on-the-day appointments in accordance with the Access Protocol.
• Assist patients to check in for their appointments.
• Process requests for repeat and acute prescriptions and pass on related queries.
• Welcome and provide registration information for patients wishing to register with the practice.
• Process changes of address/patient details and pass on messages.
• Assist with unlocking and locking the surgery and adherence to security procedures.

• Update and maintain patient records (registration, clinical details, and data transfers).
• Input new patient registrations, handling correspondence and results, and repeat prescribing systems.
• Scan and file incoming correspondence and route to the correct clinician.
• Process incoming new patient records including summarisation and reference to clinical staff as required.

• Processing payments for non-NHS services.
• Photocopying patient notes for solicitors/insurance companies as required, within agreed timescales.
• Comply with confidentiality, data protection and freedom of information obligations.
• Communicate effectively with patients, carers and relatives, and with team members and external colleagues.
• Attend meetings and contribute to practice protocols and quality improvement.

• Adhere to health and safety policies; identify hazards and contribute to control measures; attend health and safety training; keep working areas tidy.
• Comply with equality and diversity policies and treat patients, carers, relatives and colleagues with respect and dignity.
• Follow the practices complaints procedure when patients wish to complain.

Receptionists will maintain strict confidentiality regarding patients, carers, relatives and colleagues, and comply with the practice's confidentiality policy, the Data Protection Act and the Freedom of Information Act.

• Good interpersonal and communication skills; excellent IT skills; flexible.

• One year experience in GP practice (desirable).

This post is subject to the Rehabilitation of Offenders Act and disclosure checks as required.