Complaints Officer
Job in
North London, London, Greater London, W1B, England, UK
Listed on 2026-01-23
Listing for:
Daniel Owen Ltd
Full Time
position Listed on 2026-01-23
Job specializations:
-
Healthcare
-
Government
Job Description & How to Apply Below
Job Title:
Complaints Officer (Stage
2)
Location:
North London
Contract:
Temporary - Ongoing
Hours:
36 per week
Pay: £20 - £21 PAYE per hour
Working Pattern:
Hybrid available
Social Housing Experience Required
Daniel Owen are proud to be representing a well-known client based in the North London area who are looking for a highly skilled Complaints Officer to join their team
Key Responsibilities:
* Handle complaints in line with legislation and Ombudsman requirements.
* Act as an objective investigator for Stage 2 complaints and formal enquiries.
* Work with senior managers to prepare adjudications under statutory procedures.
* Promote effective, transparent complaints handling across the company.
* Deliver training and guidance to staff on complaints processes and legislation.
* Use case management systems to monitor performance and identify trends.
* Contribute to service improvement projects and share learning from complaints
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