Receptionist - Cancer Centre

Job Summary

We are recruiting for a part‑time Cancer Centre Receptionist who shares our vision to provide consistently outstanding care and exemplary service to our patients. The role is based at the Mount Vernon Cancer Centre, Northwood, where you will be part of a dedicated and friendly reception team.

The receptionist welcomes patients, liaises with nurses, radiographers, transport and other colleagues, and manages check‑ins at the Radiotherapy reception, Chemotherapy Suite, and Patient Registration. You will rotate between these areas, and may cover all roles during sickness or annual leave.

Our values – Include, Respect and Improve – should guide your conduct throughout recruitment and at work.

East and North Hertfordshire NHS Trust provides a range of general and specialist services across six hospitals, including the Mount Vernon Cancer Centre. We are committed to flexibility, innovation and high‑quality, compassionate care.

• Date posted: 14 January 2026
• Pay scheme:
  Agenda for change
• Band: 3
• Salary: £24,937 to £26,598 per annum pro rata, plus 15% High Cost Area Supplement
• Contract:
  
  Permanent
• Working pattern:
  Part‑time
• Reference number:
• Job location:
  
  Mount Vernon Cancer Centre, Rickmansworth Road, Northwood, HA6 2RN

• Welcoming patients and managing check‑in for appointments.
• Handling enquiries from patients and staff by phone or email, ensuring appointments are booked correctly.
• Providing comprehensive support to the reception team and maintaining knowledge of chemotherapy and radiotherapy regimes.
• Rotating between Chemotherapy, Outpatient reception desks, and patient registration duties.
• Covering all roles during periods of sickness or annual leave.

• 5 Grade A–C GCE or equivalent, including English & Maths
• NVQ3 in Customer Services or equivalent experience

• Experience working both in a team and autonomously
• Experience dealing with difficult customers and challenging situations
• Experience working in a diverse environment, valuing equality for patients and staff

• Excellent written and verbal communication skills
• Customer care experience
• Ability to work flexibly with minimal supervision
• Ability to liaise effectively with multidisciplinary staff
• Strong customer‑care focus, treating people with dignity and respect
• Accurate data entry and reconciliations
• Ability to work under pressure to deadlines with minimal supervision

• Degree level education
• Experience working in the NHS
• Previous experience in a health or care setting, including private patients
• Comprehensive understanding of patient needs
• Diary management

This post requires a Rehabilitation of Offenders Act (Exceptions Order) 1975 check with the Disclosure and Barring Service.

East and North Hertfordshire Teaching NHS Trust
Mount Vernon Cancer Centre
Rickmansworth Road
Northwood
HA6 2RN

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