Receptionist, Healthcare

Forty Willows are recruiting!

We are looking for afriendly, motivated, and professional individual to join our reception team ona part-time basisfor 27.5 hours a week, 13:00- 18:30

Monday-Friday.

This is a vital role within our practice, and you will beat the heart of delivering an excellent patient experience.

As the first point of contact for patients, whether inperson, on the phone, or via email, you will provide a warm, compassionate, and professional welcome. You will use your problem-solving skills to manage a widerange of queries, ensuring patients are directed to the right service andclinician at the right time. Excellent communication and teamwork skills are essential.

You will support both the clinical and administrative teams,managing appointments, maintaining patient records, and assisting with avariety of administrative tasks. Strong IT, organisational, and multitaskingskills are essential, and your positive, proactive attitude will help youthrive in a busy, rewarding environment.

If you are enthusiastic, reliable, and passionate about helping patients, this is a fantastic opportunity to join a friendly and professional team at a busy, well-established GP practice.

Reception staff are an essential and integral part of the practice, playing a key role in keeping it running smoothly and efficiently. Asthe first point of contact for patients and visitors, both in person and overthe phone, you will provide friendly, professional, and compassionate support.

You will handle patient queries promptly and courteously,always respecting the confidential and sensitive nature of the information youwork with. Working closely with your colleagues, you will support the clinical team in delivering excellent patient care and assist the management team in maintaining the smooth operation of the practice.

We are a long established teaching GP practice serving over 7,500 patients. Delivering excellent patient care starts with a supportive,friendly team, and thats what we pride ourselves on.

Alongside our own practice team, we work closely with colleagues across our Primary Care Network including clinical pharmacists andsocial prescribers to ensure we have the right mix of skills to provide thebest care for our patients.

As a teaching practice, we are passionate about training the clinicians of the future. Through Imperial College London, we teach medical students, and via Central Middlesex Hospital, we train GP registrars, usuallyhosting several at a time.

We have a sister GP practice in Willesden looked after by the same Partners and Management team.

Reception staff are the first point of contact for patient sand visitors, providing a friendly, professional, and compassionate service both in person and over the phone. You will assist patients with their queriespromptly, handle confidential information with care, and work closely with theteam to ensure smooth reception and administrative operations, supporting the clinical team in delivering excellent patient care.

• Welcome patients and visitors in a friendly, professionalmanner
• Handle face-to-face and telephone enquiries, escalating when needed
• Register new patients and update existing records followingpractice procedures
• Book patient appointments, manage online consultations, and process tasks
• Process prescription requests and manage outgoing post and courier collections
• Manage incoming letters, deliveries, and petty cashtransactions
• Open and close the practice when required, maintaining security
• Action requests for transport, translators, ambulances, etc.
• Handle referrals, patient registration updates, and recallpatients for tests or appointments
• Monitor NHS mailboxes, action and forward emailsappropriately
• Use Docman to manage and action workflow tasks

Note:

The job description has been summarised for the purposes of this advert and the above is not intended to be an exhaustive listof duties. There may be alterations or additions commensurate with the range of activities describe above.

• Strong computer literacy and keyboard skills (IT), with proficiency in Microsoft Office and Outlook.
• Excellent…