Duty Careline Officer

Position: Duty Careline Officer - Out of Hours
Duty Careline – Out of Hours Officer

Location:

West London
Rate: £32 per hour (umbrella)

Contract:

3–6 months, ongoing

Shifts:

Out of hours, all shifts on-site
Service Operates: 24/7

About the Role:

We are looking for a proactive and resilient Duty Careline Out of Hours Officer to support a busy emergency Careline service. You will provide both call handling and emergency visiting support to vulnerable residents, responding to urgent situations and ensuring the safety and wellbeing of service users at all times.
You’ll be responsible for the operation of the Careline & Emergency Control Room during core hours, with the flexibility to work outside standard office times when required.

Key Responsibilities:

Respond to emergency calls and alarms promptly and professionally
Provide on-site emergency visits when required
Monitor and operate the Careline Control Room systems
Assess risk and escalate incidents appropriately
Maintain accurate records and reports
Deliver excellent customer care to vulnerable residents

Requirements:

Experience in emergency response, housing support, community safety or similar
Strong communication skills and ability to remain calm under pressure
Confident working out of hours and on site
Strong IT and control room system awareness (training provided)
Must have a valid manual drivers license
Apply now to join a vital frontline service in West London