Adults Information & Assessment Officer

Adults Information & Assessment Officer

£21.53 per hour

Hackney - Adult Social Care

You will act as the first point of contact for residents and carers, providing high-quality information, advice, and initial conversations using a strengths-based approach. You will carry out non-complex assessments, act as a Trusted Assessor, recommend Telecare and simple equipment, and develop outcome-focused support plans to promote independence and wellbeing.

• Handle enquiries and initial conversations for Adult Social Care
• Complete strengths-based assessments and outcome-focused support plans
• Provide information, advice, and signposting to relevant services
• Identify safeguarding concerns and escalated appropriately
• Recommend and arrange Telecare and simple equipment
• Maintain accurate records and contribute to service improvement

• Experience in a customer-facing role, ideally within Adult Social Care
• Knowledge of the Care Act, Mental Capacity Act, and safeguarding
• Strong communication and assessment skills
• Good IT skills and experience handling confidential information

To find out more information please contact Lily at (url removed)

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency