Medical Receptionist

Friendly GP Surgery in East London looking to recruit a part-time receptionist/administrator working from 8-12 daily, to provide excellent customer care to our patients and carry out a variety of administrative tasks. The position is available immediately.

We are looking for a suitable candidate who is:

• A good team player
• has proven customer service skills
• excellent administrative skills gained in a fast paced environment
• friendly approach
• IT literate
• Reliable and excellent time keeping
• Experience of working in General Practice preferable

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general administrative assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

The practice has a growing population of over 8000 patients and offers a wide range of services. We provide the highest quality healthcare to patients in the area. Our Doctors, Nurses and all our other staff are dedicated to offering a professional service to the highest standards.

For the successful candidate we offer:

• 20 days of annual leave (pro rata)

If you are interested in joining our team please submit your application via NHS jobs

REPORTS TO:

Practice Manager

SALARY:
Competitive, dependent on experience

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities:

• To have a thorough knowledge of all Practice procedures.
• To work in accordance with written protocols
• Record messages and information accurately and pass them on to the appropriate person in a timely manner
• Keep up to date with changes in procedure and information affecting reception work
• Ensure patients letters and investigations are processed and filed accurately in patient records
• photocopy and scan documents as requested
• Process GP Links

• Receiving patients consulting with members of Practice team
• Handing completed repeat prescriptions to patients and checking names and address.
• Deal with requests for home visits or emergency appointments in accordance with Practice Guidelines
• Book transport for patients and ambulance services
• Be able to cover all reception position as necessary

• Process appointment requests via telephone or in person

• Registrations of new patients computer data entry and medical records maintenance.
• Process patients change of address, telephone numbers
• Process repeat prescription request in accordance with Practice Guidelines.

• Have working knowledge of telephone system, during and after opening hours.
• Provide a professional first line response to all callers

• Call/Recall of patients on Chronic disease register
• Call/recall of patients (Flu Campaign)
• Ensure building security have thorough knowledge of doors/windows/alarm.
• Typing letters as required
• Any other tasks allocated by managers

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice…