Front of House​/Receptionist – High-End Medical Practice

An exceptional opportunity has arisen to join a prestigious, newly renovated, five-storey medical clinic located in the heart of Harley Street. This high-end practice brings together a range of specialist medical and aesthetic services under one roof, delivered within a modern, discreet, and patient-focused environment.

The clinic is known for its use of advanced technology, transparent pricing, and a strong emphasis on high-quality aftercare. Services offered include, but are not limited to:

• Hair restoration and non-surgical hair loss treatments
• Dentistry
• Pharmacy services
• Gynecomastia surgery
• Cosmetic and aesthetic procedures

This role would suit a polished, proactive, and personable individual who takes pride in delivering an outstanding first impression and an unrivalled patient experience.

As Front of House / Receptionist, you will act as the face of the clinic, ensuring every patient feels welcomed, supported, and confident from arrival through to departure.

Key responsibilities include:

• Meeting and greeting patients in a warm, professional, and reassuring manner
• Handling incoming calls with discretion, taking detailed messages and directing enquiries appropriately
• Managing patient and staff bookings via the clinic’s scheduling system
• Liaising with a third-party HR provider to support basic HR administration
• Taking and processing payments accurately and efficiently
• Maintaining a calm, organised, and professional front-of-house environment at all times

The successful candidate will be confident, composed, and highly professional, with a strong customer-service mindset.

You will be:

• Impeccably presented, polished, and professional
• Calm, articulate, and reassuring, particularly when dealing with patients who may be anxious
• Proactive, organised, and able to use initiative
• A collaborative team player with a positive, can-do attitude

Previous experience in a front-of-house, receptionist, or client-facing role within a medical, clinical, or high-end professional environment would be advantageous.

If you thrive on making people feel instantly at ease, this could be for you!