Receptionist; Patient Services

Position: Receptionist (Patient Services)
Location: Greater London

Position title

Receptionist (Patient Services)
Description
** Receptionist (Patient Services)
***
* Location:

** Central London, W1  
*
* Contract:

** Full-time, on-site  
** Salary:** £30,000 - £35,000

My client is seeking a warm, organised and service-minded
** Receptionist
* * to join their Front of House team. You will be the first point of contact for their patients, helping to deliver a calm, elegant and highly professional experience from arrival to check-out.
** What you’ll do
*** Welcome patients, provide guidance and ensure a smooth, reassuring experience throughout their visit.
* Manage check-in/check-out, appointments, paperwork and daily clinic flow.
* Support clinicians by keeping diaries accurate and up to date and by coordinating diagnostic or procedure schedules.
* Maintain accurate records in our EMR system; prepare and check patient letters, forms and follow-up items.
* Handle payments, deposits, and invoices with accuracy and professionalism.
* Uphold GDPR, confidentiality, and clinic compliance standards; contribute to a tidy, premium reception environment.
* Work closely with the Front of House Manager, nursing and imaging teams to keep clinics running on time.
** What we’re looking for
*** Experience in a premium healthcare, hospitality, or customer-facing environment.
* Excellent communication skills with a polished, confident telephone manner and strong written English.
* Highly organised, calm under pressure, and comfortable managing multiple tasks at once.
* Accurate and reliable with EMR/CRM systems, email, and basic Microsoft Office.
* Warm, patient-centred, and naturally professional in manner and presentation.
** Desirable
* ** Experience in private healthcare or ophthalmology
* Knowledge of clinic administration, medical terminology, or CQC expectations

You’ll be part of a supportive, high-performing team in a specialist clinic, helping deliver outstanding care and a truly premium patient experience.
** Get in touch:
** Send your CV to  or call / message Becky on

Job Location London
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