Emergency Department Clerical Officer

Emergency Department Clerical Officer

Employer: The Shrewsbury and Telford Hospital NHS Trust

Internal post only. This position is open to current staff of The Shrewsbury and Telford Hospital NHS Trust only. Applications from external candidates will not be considered.

* As we run a 24 hr service 365 days per year, each staff member is expected to work days, nights, weekends and bank holidays including Easter and Christmas. All shifts are 11.5 hours; you would generally do 2 or 3 shifts per week, each shift 7am‑7pm or 7pm‑7am.*

• Receive A&E patients on the computerised recording system.
• Produce and supply all necessary paperwork to allow processing of patients through the A&E department.
• Photocopy notes ready for patient transfer to a ward.
• Accurately scan A&E notes and results when required.
• Retrieve old A&E cards as needed.
• Produce discharge letters singly or in batch, sent to GPs by mail or electronically.
• Handle telephone enquiries regarding patients in A&E and redirect calls to the correct person.
• Make clinic appointments for patients who need to attend fracture or other speciality clinics.
• Use Tel tracking when Flow Co is not available (login required).
• Maintain confidentiality of patient information.
• Enter patients into the Emis system for UTC and 111 appointments and initialise patients on Adastra for 111 appointments.
• Use the PAS computer system and other computerised systems in accordance with the Data Protection Act.

Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do. We are on a mission to provide high quality, safe care to our patients in an environment our staff are proud to work in. Our vision – “To provide excellent care for the communities we serve” – is a promise we live by every day.

Guided by our core values – Partnering, Ambitious, Caring, and Trusted – we are determined to make a real difference in the lives of those who matter most: our patients and their families.

Entry level

Full‑time

Administrative