Patient Access Associate - German Speaker

Overview

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We have an opportunity for a Patient Access Associate to join our growing Early Access Programs team, supporting Health Care Professionals in accessing Compassionate Use Medicines on behalf of our pharmaceutical clients. In this role, you'll play a crucial part in guiding Health Care Professionals through the process of requesting investigational medicines, ensuring compliance with all regulatory requirements before shipment, and upholding our commitment to patient centricity.

• Be the primary point of contact for Health Care Professionals on Early Access Programs, helping them complete patient requests efficiently and accurately
• Manage interactions with professionalism and empathy, particularly in situations where customers may be distressed
• Advise on the regulatory landscape in each market (with support from the Patient Access Managers and Bionical Regulatory team)
• Ensure all quality, compliance, and country-specific regulatory requirements are met
• Actively promote patient centricity throughout all program interactions

• Previous customer service experience is essential
• Native German Speaker
• Demonstrated commitment to improving patient access to treatment
• Experience working in a matrix organisation
• Strong relationship-building and communication skills
• Proactive problem solver with the ability to anticipate issues and suggest practical solutions
• Proficiency in Microsoft Office and general digital literacy
• A compelling communicator who can manage expectations and drive positive outcomes

We want you to do your best work. We care about our people’s well-being, their personal development and providing a true work-life balance. Our benefits are aligned with our culture and values and are intended to maximise your experience working for us. Here are some of the benefits you can expect from working for Bionical Emas.

• 25 days of vacation
• Vacation days purchasing scheme
• 1 extra vacation day per each 3 years of service
• Discretionary Annual Bonus
• Sabbatical of 3 to 6 months (after 2 years of service)
• Life Insurance
• Health Insurance and Employee Assistance Programme
• Employee Support Networks – help us continue to build on our inclusive culture
• Hybrid/Flexible work

It is time to apply, and we can’t wait to hear from you! Even if you don t meet 100% of the requirements, be confident in yourself and don t hesitate to apply!

PLEASE NOTE:
We will be long listing applications as soon as we receive them, so please apply early to register your interest.

We are Bionical Emas, where each person is unique. We celebrate individuality while encouraging our talents to work as a team. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

We offer equal opportunities and are committed to diversity in the workplace and providing accessibility accommodations to applicants with disabilities. If you need accommodation or assistance, please contact the recruitment team at

Powering the patient journey