Medical Operations - Mental Health

Build something monumental for Healthcare!

At Tandem Health we’re reimagining healthcare by putting clinicians first. Our platform - designed by clinicians, for clinicians - is built on deep insight into real-world pain points, with intuitive medical notes and workflows that truly support patient care.

We’re a fast-scaling health-tech company backed by top investors and expanding globally. We move fast, stay curious, and believe building something that matters starts with an extraordinary team. If you're passionate about impact and innovation, we'd love to meet you!

We’ve partnered with Accurx, one of the UK’s leading healthcare communication platforms, to roll out our ambient scribe technology to over 200,000 NHS healthcare workers. Together, we’re transforming how clinical documentation is done — automatically generating high-quality notes in real time so healthcare providers can spend less time on admin and more time with patients. With a pipeline of over 50 pilots across NHS Acute and Community Mental Health Trusts, we’re driving adoption at scale and reshaping the clinician experience across the NHS and Private sector.

You’ll join Tandem’s Medical Operations team and help bring our AI Medical Assistant into real clinical settings across the UK. This is an entry-level, high-impact role designed for individuals with a clinical background (e.g., junior doctor, psychologist, experienced psychiatric nurse or recent medical graduate) who seek hands‑on experience with product implementation, customer‑facing work, and AI in healthcare.

You’ll take end‑to‑end ownership of deploying Accurx Scribe, powered by Tandem, across NHS and Private Mental Health settings. This means leading the full rollout process — from engaging healthcare professionals and delivering training to refining templates and optimising prompts for improved accuracy. You’ll also collect product feedback directly from users and work closely with our engineers to continuously improve the product.

• Lead deployments: take full ownership of rolling out Accurx Scribe, powered by Tandem, across NHS Mental Health sites nationwide — from onboarding to successful go‑lives
• Commercial:
  Drive sales of Tandem into the private Mental Health Sector
• Drive impact with data: collect usage insights and outcomes to measure effectiveness and demonstrate ROI to NHS stakeholders.
• Travel extensively: this role involves frequent travel to community and hospital sites across the UK to support deployments and work directly with healthcare providers. At times, you may spend extended periods on‑site to ensure smooth rollouts. There will also be occasional trips to Stockholm to collaborate with the wider team.
• Be on the frontline: run training sessions, shadow healthcare providers, and provide hands‑on support to ensure seamless adoption.
• Shape the product: refine templates, optimise AI prompts, and feed back user insights directly to our engineers to continuously improve Tandem.
• Champion our users: build strong relationships with users, develop champions within Trusts, and showcase success stories through compelling case studies.
• Support growth: assist with live demos, represent Tandem at events, and join commercial conversations alongside senior colleagues.

• Clinical Experience in Psychiatry:
  • Qualified or early career clinicians (e.g., FY1/FY2 doctors) - particularly with Psychiatry experience
  • Clinical Psychologist with NHS experience
  • Trained Psychiatrist with NHS/Private sector experience
• AI
  
  Experience:
  
  A passion for technology, AI, and its potential to transform healthcare
• Analytics:
  Comfortable with statistical analysis to understand usage patterns
• Strong organisational skills and a process‑driven mindset - including previous experience deploying technology, systems and processes in a clinical setting
• Excellent communication and collaboration skills - comfortable working with clinicians, engineers, and commercial teams
• Keen to learn and iterate: you’ll receive mentorship, but we want people who have a strong sense of initiative and ownership
• Willingness to work flexibly, travel to customer sites…