Head Therapist

Salary £30,011 plus tronc

Holiday – 28 days holiday, enhanced after 5 years of service.

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom.

Head Therapists in our team lead by example and embrace every opportunity to create special moments in our luxurious spa, providing a personal experience that enhances the overall wellbeing and relaxation of our guests.

• Offer high quality professional treatments in a serene and relaxing environment.
• Effectively pass on product and service knowledge to all therapists.
• Ensure exceptional customer service, always considering the wellness needs and concerns of our guests.
• Develop, train and coach therapists to maintain our exceptionally high standards.
• Assist Spa Manager with monitoring stock levels, ordering products, conducting trade tests and interviewing potential therapists.
• Pay attention to budgets and targets to ensure spa's profitability.
• Promote spa products and services with complete knowledge and understanding.
• Cover reception shifts when required.

• Providing a high-quality service comes naturally to you.
• Excellent supervisorial, communication and interpersonal skills.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you will have an approachable, positive, and proactive manner.
• Experience in a similar role within a 5-star hotel is a significant advantage.
• A recognized beauty qualification, level 3 Beauty or equivalent.
• Massage qualification is a must.

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.