Lettings Officer

Purpose of Job:

Responsible to the Senior Lettings Officer for the day to day operations in respect of the Choice Based Lettings System, nominations to Housing Associations, Mutual Exchanges and Special Schemes as required.

Main Duties:

1.To be responsible for the efficient and sensitive letting and pre letting of both Council and Housing Association properties.

2.To undertake nominations to Special Schemes and Housing Associations, ensuring all nominations procedures are followed

3.To deputise for the Senior Lettings Officer in their absence and supervise Lettings Assistants as appropriate.

4.To preparing reports and undertaking special projects and investigations as required.

5.To responding to correspondence, including Members’ casework and enquiries from other services, agencies and Senior Managers.

6.To preparing reports for consideration ant the Case Review Panel and administering and monitoring the appeals system.

7.To provide detailed housing advice to the public on the various means that are available to resolve their housing problems.

Dealing with and taking action on telephone enquiries and liaising with other departments, authorities and external agencies as required.

8.To supply information and statistics including, details of the rehousing activity in the post holder’s area of work.

9.To attend meetings relevant to the post holder’s area of work as required.

10.To ensuring that the administrative procedures relating to offer process are efficiently completed.

To make good and proper use of the Council’s IT systems, entering and retrieving information accurately and appropriately, ensuring that databases and other casework records are correct and up to date.
12. To assess housing applications and verify applicants circumstances, with regards to Housing Legislation, Council Policy and Procedures

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