Tenancy Officer

Tenancy Officer

Location:

Brixton (local area)

Salary: £32,000 per annum

Working Hours:

Monday to Friday, 8:00am - 5:00pm

Contract:

Full-time

Sector:
Local Authority / Housing Services

• Manage a patch of council tenancies, acting as the main point of contact for residents
• Deliver a high-quality, customer-focused housing management service
• Support tenants to sustain their tenancies, including early intervention in cases of rent arrears, anti-social behaviour, and breaches of tenancy
• Investigate and manage reports of anti-social behaviour in line with legislation and council policies
• Carry out estate inspections and tenancy visits to ensure properties and communal areas are well maintained
• Work closely with internal teams and external partners to resolve housing-related issues
• Ensure accurate record keeping and case management using housing management systems

• Experience working in a housing management or tenancy-related role, ideally within a local authority or housing association
• Strong knowledge of tenancy management, housing legislation, and best practice
• Excellent communication and interpersonal skills, with the ability to engage effectively with residents
• Ability to manage a varied caseload and work independently in the community
• Strong problem-solving skills and a proactive approach to casework
• Confident IT skills and experience using housing management systems

• Salary of £32,000 per annum
• Full-time hours:
  Monday to Friday, 8:00am - 5:00pm
• Opportunity to work with a large, established local authority
• A role making a real difference to local communities
• Supportive team environment with opportunities for development
• Competitive local authority benefits package