Complaints and Information Co-ordinator; FOI

Position: Complaints and Information Co-ordinator(FOI)
Client

Local Authority in Barking

Job Title

Complaints and Information Co-ordinator(FOI)

Pay Rate

£20.96 an hour PAYE/£27.33 an hour UMBRELLA

Hours

35 Hours a week(Mon-Fri) 9AM-5PM

Duration

Initial 3 month contract

Location

HYBRID WORKING
- Minnimum 3 days a week in Barking Town Hall

Description

Job Purpose:

>To assist the Customer Feedback Manager in the day-to-day delivery of the Council's Complaints and Information service.

>To assist in the provision of a comprehensive, effective and accessible Complaints and Information service for customers, MP's, Members and senior officers.

Specific Accountabilities of the Role:
>To have a working understanding of statutory and corporate complaints procedures and national legislation regarding the handling and resolution of complaints and information requests.

>To be responsible for the recording, coordination, and resolution of all stage 1 complaints (statutory and corporate) and petitions.

>To provide general advice and information to all staff on Data Protection and Freedom of Information requests.

>To be responsible for the day-to-day processing and resolution of Members of Parliament and Council Member enquiries and requests.

>To provide timely processing of all Freedom of Information, Environmental Information, information and data requests and Subject Access requests, received by the Council.

>To ensure that the Complaints and information service fully complies with the requirements of legislation while providing an excellent level of service to our customers.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website