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Complaints Officer
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-01-22
Listing for:
The Construction Index Ltd
Full Time
position Listed on 2026-01-22
Job specializations:
-
Government
Public Health -
Healthcare
Healthcare Consultant, Public Health
Job Description & How to Apply Below
Social Housing Experience Required
Daniel Owen are proud to be representing a well‑known client based in the South London area who are looking for a highly skilled Complaints Officer to join their team.
Job Details- Salary: £22 - £24 per hour
- Type:
Full Time - Region: UK - London
- Town/City:
South London, London - Posted: 13/01/2026
- Reference: _
Complaints Officer (Stage
2)
South London
ContractTemporary – 3 month contract
Hours36 per week
Pay£22 - £24 PAYE per hour
Working PatternHybrid available
Key Responsibilities- Handle complaints in line with legislation and Ombudsman requirements.
- Act as an objective investigator for Stage 2 complaints and formal enquiries.
- Work with senior managers to prepare adjudications under statutory procedures.
- Promote effective, transparent complaints handling across the company.
- Deliver training and guidance to staff on complaints processes and legislation.
- Use case management systems to monitor performance and identify trends.
- Contribute to service improvement projects and share learning from complaints.
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