Credit Controller

The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.

We are seeking a Credit Controller.

This role reports into the Head of Accounting.

We offer hybrid working, with three days in our office near St. Paul’s, Central London, or full-time office-based work if preferred.

The Credit Controller is responsible for managing the company’s credit policies, monitoring customer accounts, and ensuring timely collection of outstanding invoices. This role plays a critical part in maintaining healthy cash flow, minimizing bad debt risk, and supporting overall financial stability.

• Client creation and maintenance in Dynamics 365 (D365).
• Manage and monitor customer credit accounts to ensure timely payment of outstanding invoices.
• Conduct credit checks on new and existing customers and assess creditworthiness.
• Set up and maintain credit limits in line with company policy.
• Follow up on overdue payments via phone, email, and written correspondence.
• Negotiate repayment plans where necessary while maintaining strong customer relationships.
• Prepare and distribute aged debtor reports to management.
• Reconcile customer accounts and resolve billing discrepancies promptly.
• Escalate high-risk accounts and recommend appropriate actions (e.g., credit hold, legal proceedings).
• Collaborate with sales and finance teams to resolve disputes and improve collection processes.
• Ensure compliance with internal controls, financial policies, and relevant regulations.
• Support and contribute to building new processes within the credit control function.

• Strong organizational skills
• Problem‑solving ability
• Integrity and confidentiality
• Ability to handle difficult conversations professionally
• Evidence of further professional or academic education
• 3+ years’ experience in credit control, accounts receivable, or collections.
• Experience with D365 or SAP systems.
• Strong understanding of credit risk management and cash flow principles.
• Experience with intercompany (Interco) transactions, accounting, and treatment (useful but not essential).
• Excellent negotiation and communication skills.
• High attention to detail and strong analytical abilities.
• Proficiency in accounting software and Microsoft Excel.
• Ability to work independently and meet tight deadlines.
• French language ability useful but not required.

This role presents a unique opportunity to play a pivotal role in shaping our business. In return you will receive a competitive salary and benefits package.

Luxury Redefined:
We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.

Innovation:
Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.

Diversity and Inclusion:
We celebrate differences and believe that a diverse team fosters creativity and innovation.

Career Development:
Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.

Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s).

The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application.

We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.