Client Group Operating Officer

Location: Greater London

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.
** The Role
** The Client Group Operating Officer is responsible for optimising the operating model of M&G’s global Client Group, using organisational insight and data driven analysis to strengthen capital raising efforts and improve Net Flow generation.

The role maps organisational design, unifies client ecosystem data and performance signals, enhances Salesforce usage and governance, and leads the Distribution 1st Line Risk framework. It supports annual and in year business planning, embeds the Enterprise Client Strategy, strengthens connectivity across Client Service, Marketing and the CG Operating Office, and partners with Finance on GF/NF reporting and cost oversight.

The role also fosters collaboration across HR, Finance, Operations and the global COO network, ensures clear communication across the Client Group, and organises team workshops and offsites to support alignment and high performance. The CGGO will report to the Global Head of Client Group and lead a team of three direct reports.
*
* Key Responsibilities:

***** Organisational Appraisal
**** Collaborate with Head of Client Group to understand roles, responsibilities and organisation design to advance an ambitious Client Group Capital Raising goal and improve Net Flow creation.
* Align data within the whole of CG that leverages Marketing and Client Service intelligence, to provide visibility on the M&G client ecosystem.
* Use data to understand client journey through M&G, from prospecting to redemption. As it relates to CG control factors (Client coverage, client enablement, client service)
* Design clear, easy to consume signals upon the performance of the business to help raise assets across Public and Private Markets
* Work with Country heads, to support Salesforce usage and self-serve reporting to enable transparency in business management
* Lead the Distribution governance framework including the design and monitoring of 1st Line Risk KPIs, to be in-line with risk tolerance., and implement improvements as needed.
*** Business Unit planning
**** Provide feedback loops on what is working to hit plan, and how to adjust and course correct planning through the Financial year,.
* Support the roll out of our Enterprise Client Strategy, to ensure systemisation of client visibility and record keeping via SF of all client interactions across the organisation
* Work with and collaborate to form an integrated CG Operating Office, that can enable and assist the Client Service and Marketing Operating platforms to be better connected
*** Financial Design and implementation
**** Design robust and coherent reporting on the performance of the business, as it relates to financial impact : GF/NF by channel, country, product.
* Act as primary conduit for financial planning and total cost oversight / appraisal in partnership with Internal Financial resource
* Identify opportunities for operating model process improvement and implement measures to enhance financial efficiency across the Client Group function.
*** Expectations of the CG OOO
**** Support and design effective communications with team mates across the CG platform, to keep colleagues informed and create transparent information share for all.
* Establish productive relationships with teams across M&G Asset Management,
* Organize offsites and workshops to build and enhance the CG team's capacity and performance
*** M&G associate Engagement
**** Actively participate in the global COO network across M&G Asset Management and represent the Client Group organisation.  Ensure information is cascaded and shared efficiently.
* Work with key internal partners and stakeholders (HR, Finance, COO network, etc.) ensure coordination across the various partner areas and help facilitate awareness to create strong partnership with Client Group.##
** Key Knowledge,

Skills & Experience:

*** Proven experience as a Client Group Operating Officer or in a similar leadership role within the asset management industry.
* Strong strategic and operational planning skills, with the ability to translate business goals into practical and scalable operating models.
* High data literacy, including analysing client, financial and performance data to generate actionable insights and clear business…