Platform Operations Manager

Platform Operations Manager

Location:

London or Reading – Hybrid working 3 days per week in a regional hub.

Reports to:

Chief Technology & Operations Officer.

Ascot Lloyd is one of the UK’s leading independent wealth management firms, proudly serving over 22,000 clients with a commitment to excellence. Backed by a prestigious private equity firm, Nordic Capital, we are at the forefront of transforming the wealth management landscape. Our strategy is built on three core tenets: delivering expert financial advice, providing exceptional client service, and harnessing innovative technology to make wealth management easier and more accessible.

Skills accelerator:
Ascot Lloyd counts as one of the UK’s fastest‑growing national firms. A chance to work autonomously and strive for excellence in a high‑growth environment.

Support to Succeed: investment long term in your personal and professional growth through our in‑house Learning and Development Portal, tailored training plans, sponsorship of professional memberships, and supported study & leave.

Benefits: a corporate pension, private medical, life assurance, critical illness cover, electric car salary sacrifice and paid time off for celebrations and volunteering, discounted Ascot Lloyd Financial advice for employees, enhanced parental leave – plus fun perks to help you thrive at work and beyond!

Recognition: a package that includes performance bonuses and long‑term incentives, giving you flexibility to balance work and life. We celebrate your commitment with length‑of‑service and values recognition awards. At Ascot Lloyd, we’re proud to make a positive impact through our ESG initiatives—whether it’s volunteer days, charity partnerships, employee sponsorship funds, or fun team activities like walking challenges.

This role is an opportunity to work in a fast‑paced environment during a period of continued expansion and enhancement of our platform capabilities.

You’ll act as a central point of contact for our platform partner and key internal stakeholders, leading the Platform Operations Team to monitor transactional data, identify and resolve incidents, and manage change across the platform environment. The team also supports wider operational functions linked to asset migration into our core platform partners, ensuring alignment with strategic direction provided by the Product function.

You will assess training needs across the business and maintain an accessible training environment, while identifying and driving opportunities to improve operational efficiency and service quality.

• Overseeing daily operational activity across the Ascot Lloyd Platform, including proactive monitoring of transactional data, incident identification and resolution, and ongoing change management to support a stable and efficient ecosystem.
• Implementing and maintaining clear operational processes and procedures that support platform development and optimisation, aligned to strategic direction from the Product function.
• Analyzing operational data and performance MI to spot risks, inefficiencies and improvement opportunities, delivering corrective actions in line with governance and compliance expectations.

• Supporting the continued delivery of CIP solutions via the Ascot Lloyd Platform, partnering with the Investment Team and platform counterparts to ensure accurate configuration, smooth operation and timely updates.
• Ensuring timely delivery of clear, client‑facing platform communications, including regulatory materials, onboarding documentation and migration updates.

• Managing and coordinating operational functions related to asset migration with our core platform partners, ensuring a controlled, accurate and timely approach across all phases.
• Acting as a central point of contact for platform partners and internal stakeholders to align operational delivery with business objectives.

• Working closely with the Product function so operational activities—including platform improvements and asset migration—track to strategic…