Accounts & Payments Advisor

We’re looking for a Credit Control Associate to join our established Credit Control team and help manage customer accounts in a busy, high-volume environment.

You don’t need previous Credit Control experience to apply.

This role is ideal if you’ve worked in a customer-facing role involving money, payments, queries, or sensitive conversations
, and you’re ready to move into a more structured finance-focused position with clear ownership and progression.

If you’re confident speaking with customers, organised, detail-focused, and comfortable having conversations about payment and resolution, this role offers a strong and supported route into Credit Control.

Credit Control plays a vital role in keeping the business running smoothly.

In this role, you’ll help to:

• Keep customer accounts accurate and up to date
• Support timely payment of invoices
• Resolve issues before they become bigger problems
• Protect healthy cash flow across the business
• Build trust with customers and internal teams

Your work directly impacts both financial performance and customer relationships - what you do genuinely matters.

You’ll join a friendly, collaborative Credit Control team of around 12 Advisors and Senior Advisors
.

The team works closely together, shares knowledge, and supports one another - especially when learning the role or handling tricky situations. There’s a strong focus on teamwork, development, and doing the job properly, not just hitting numbers.

Many people in the team have progressed into more senior finance roles or other areas of the business over time.

You’ll manage your own workload and customer accounts, with support as you build confidence.

Day to day, you’ll be:

• Speaking with customers to understand payment queries and resolve issues
• Managing outstanding invoices and keeping clear, accurate account notes
• Monitoring overdue balances and agreeing next steps with customers
• Producing credit notes when required
• Working closely with internal teams (such as Sales Order Processing) to resolve account issues
• Providing updates on customer accounts for regular stakeholder discussions
• Maintaining performance in line with agreed service levels
• Suggesting improvements to processes and ways of working

This is a customer-facing role
, so communication, organisation, and professionalism are key.

This role is a great fit if you’ve worked in roles such as:

• Retail or hospitality roles involving cash handling, refunds, or customer problem-solving
• Call centre roles in utilities, telecoms, banking, or insurance
• Sales support or account administration roles
• Finance admin, billing, or accounts assistant positions

You’ll likely bring:

• Confidence speaking to customers about payments or issues
• A calm, solution-focused approach - even when conversations are sensitive
• Strong attention to detail and good organisation
• The ability to juggle multiple tasks and deadlines
• Clear, professional communication skills

Previous Credit Control experience is helpful but not essential
.

We’re also open to candidates changing career or returning to work after a break
, as long as you bring relevant experience and the right mindset.

• A stable role with clear responsibility and ownership
• Structured support and on-the-job learning in Credit Control
• Exposure to Finance and Sales teams across the business
• A supportive team environment where knowledge is shared
• Opportunities to progress within Credit Control, Finance, or other areas of the business
• Ongoing learning and development opportunities

We like to keep things simple, transparent, and fair:

Just upload your CV and tell us why you’re interested in the role.

• A chat with our Talent team.
• Two short assessments:
• CCAT (15-minute timed test).

Interview with the Credit Control team - A relaxed, practical discussion with members of the Credit Control team about your experience and approach.

If you enjoy working with customers, handling payments or queries, and want to move into Credit Control with the right support and progression, we’d love to hear from you.