Financial Crime Analyst

My client is on a mission to build one of the most proactive and customer-focused financial services providers in the market. By combining clarity, intelligence and technology, they aim to empower individuals to make smarter financial decisions.

My client is seeking a Fraud & Financial Crime Investigator to strengthen their fraud function and support the mitigation of fraud and financial crime risk across the customer lifecycle. This role plays a key part in protecting both the business and its customers.

The successful candidate will manage fraud and financial crime queries from application stage through to in-life accounts, conducting investigations and supporting broader fraud risk management activities.

Key responsibilities include:

• Reviewing and progressing fraud referrals from new applications and existing customer accounts in line with internal
• Conducting fair, objective and timely investigations into suspected fraud and financial crime
• Using industry-standard fraud prevention and detection tools to support investigation and decision-making
• Managing customer disputes related to account activity through to appropriate resolution
• Acting decisively to minimise financial loss and maximise recovery where possible
• Producing accurate and comprehensive fraud reports for relevant external bodies, including industry databases and law enforcement where required
• Staying up to date with emerging fraud trends and typologies, applying these insights to day-to-day investigations
• Supporting the development and enhancement of fraud policies and procedures, recommending improvements where appropriate

This role will evolve over time in line with business needs.

My client is looking for an experienced fraud professional with strong investigative instincts and a pragmatic, customer-focused approach.

• 4+ years’ experience in a fraud or financial crime role
• Strong analytical skills with the ability to identify key information that may not be immediately obvious
• Experience using a range of investigative tools and research methods to reach sound judgements
• Solid understanding of fraud and financial crime risks, typologies and controls
• Experience working within a regulated environment
• Strong stakeholder management skills, with the ability to work empathetically with customers
• Highly organised with effective time management and the ability to work independently when required
• A collaborative, team-oriented mindset

• Experience handling chargebacks, disputes or refunds
• Exposure to SQL or large-scale data analysis