Compliance Manager Maternity Leave Cover

What We’re All About at Kroo

Kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We’re helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We think big, dream big, and relentlessly pursue our goals.

We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together.

The Compliance Manager will play a pivotal role in supporting the Compliance function for our rapidly growing, regulated organisation. This position ensures adherence to regulatory requirements, supports policy development, and fosters a customer‑centric culture. The Compliance Manager will also be instrumental in enhancing the new compliance frameworks and procedures. Other responsibilities include:

• Regulatory Analysis and Implementation:
  Collaborate with the Head of Compliance to analyse and interpret relevant regulations. Work closely with various teams to implement regulatory requirements efficiently. Stay up‑to‑date with changes in regulatory environments and ensure compliance strategies are current.
• Complaints, TCF and Vulnerable Customers Framework:
  Support the business with advice to ensure frameworks are effectively addressing customer needs and regulatory requirements.
• Product Team
  
  Collaboration:
  
  Partner with the product team to integrate compliance requirements into the development of banking and lending products and services. Ensure that new products and features comply with relevant regulations and industry best practices. Provide guidance and support to the product team on compliance‑related matters.
• Customer‑Centric Culture:
  Promote a customer‑centric approach within the compliance function and across the organisation. Ensure that compliance initiatives align with the goal of delivering excellent customer service. Foster a culture of transparency, integrity and accountability.
• Policy Development and Improvement:
  Support the Chief Risk Officer (CRO) and the Head of Compliance in updating and improving existing policies and procedures. Lead the development of new compliance policies and procedures in response to regulatory changes or organisational needs. Ensure all policies and procedures are documented, communicated and enforced consistently.
• Additional Responsibilities:
  Perform other duties as assigned to meet business needs and support the overall compliance function. Participate in compliance training and development initiatives for staff. Represent the compliance function in internal and external meetings as required.
• Other duties as assigned to meet business needs.

While not essential, the following experience and qualifications are highly desirable in our ideal candidate for this position:

• Extensive experience across various facets of the Compliance function, including conduct risk, consumer credit regulations, payments, complaints handling (with expertise in dealing with the Financial Ombudsman Service), Treating Customers Fairly, conflicts of interest, financial promotions, anti‑bribery and corruption, data protection, and other related areas (not all are required).
• Regulatory compliance experience in the banking sector
• Knowledge of the SMCR.
• A positive attitude and a strong willingness to learn.
• Degree qualified in a relevant subject.

We can be flexible with the structure of our interview process if someone's circumstances or timescales require it but our general structure is:

• 30‑minute people screen with our talent acquisition specialist via google hangouts.
• 1‑hour technical interview interview via google hangouts.
• 45‑minute final interview via google hangouts.

At our cutting‑edge fintech company, we know that attracting and retaining the best talent means offering top‑notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer:

• Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of…