Onboarding Specialist

About the Role

The Onboarding Specialist is responsible for managing the end-to-end client onboarding process, ensuring that all new clients are onboarded efficiently, accurately, and in full compliance with regulatory and internal requirements. The role plays a critical part in safeguarding the firm against financial crime risks while delivering a smooth and professional onboarding experience.

• Manage end-to-end onboarding of new individual and corporate clients across EC Markets’ products and jurisdictions.
• Conduct detailed KYC, KYB, AML, and due diligence checks in line with FCA regulations and internal policies.
• Review and verify client documentation, source of funds/wealth, and risk profiles.
• Ensure onboarding decisions are documented clearly and supported by appropriate evidence.
• Liaise with Compliance, Risk, Sales, and Operations teams to resolve onboarding queries and escalations.
• Monitor onboarding queues to ensure SLAs and service standards are consistently met.
• Maintain accurate client records within onboarding and CRM systems.
• Identify, escalate, and help mitigate potential financial crime, sanctions, or fraud risks.
• Support periodic reviews, remediation exercises, and regulatory audits relating to client onboarding.
• Contribute to continuous improvement of onboarding processes, controls, and documentation.
• Stay up to date with regulatory changes impacting AML, KYC, and client due diligence requirements.

• Proven experience in a client onboarding, KYC, AML, or compliance role within FCA-regulated financial services.
• Strong understanding of AML/CTF frameworks, KYC standards, and financial crime risk management.
• Experience onboarding both individual and corporate clients.
• Familiarity with FCA requirements and regulatory expectations for client due diligence.
• High attention to detail with the ability to assess complex documentation accurately.
• Strong organisational skills and ability to manage multiple cases simultaneously.
• Confident communicator with the ability to work effectively with internal stakeholders.
• Proficiency in onboarding, CRM, and case management systems.

• Experience with in FX, CFD, or capital markets environments.
• Knowledge of enhanced due diligence (EDD) and higher-risk jurisdictions.
• Experience supporting regulatory audits or remediation projects.
• Professional certifications such as ICA, ACAMS, or equivalent.