Client Services Officer

Your area of work:

The area is managing global client relationships across Clearstream through our network of international offices and providing day-to-day client service for the Clearstream customer base. Client Services is the central contact for our clients and the voice towards our clients.
As Client Service Officer within an international cross location team, you will be supporting UK clients with enquiries or issues related to various Clearstream processes like Settlement, Corporate Actions, Income and Cash Management.

In your new position you are responsible for the day to day contact (via phone and email) with our clients for all questions related to securities settlement, asset servicing and cash management. This includes the clarification of topics by using your own knowledge, supported by team members and/or operations. In your role within Clearstream Banking you act as one of the main contact points for our clients in their interaction with Clearstream Banking.

Additionally, you will build and grow strong client relationships through, proactive engagement, including regular meetings, strategic discussions and periodic check ins, ensuring client needs are understood, anticipated and addressed. You will proactively provide clients with relevant updates, insights and information.

Business experience: A minimum of 3 years operational processing experience within settlements, asset servicing and/or cash management is preferable. Interest or experience in financial markets and financial products a plus.
Entrepreneurial skills:
Taking on high responsibility & results orientation. Strong Self-starter, focused on outcomes and achievements. Not afraid of continuous changes, seeking personal and professional challenges.
Analytical skills:
High problem-solving skills with developed analytical skills and sound understanding of process-flows; ability to address both knowns and unknown’s thanks to good conceptual thinking, organizational and communication skills and strong learning / development potential
Interpersonal skills:
Protruded service orientation with excellent telephone representation, high communication- and soft skills and a strong ability to work in a team, in a continuously changing and potentially stressful environment, with direct client contact and potential financial impacts.
Productivity:
Planning/Organization, Willingness to learn.
IT skills:
General office productivity tools proficiency expected (Excel, Powerpoint, Word, general ease of interaction with computers, telephone- and IT-systems). IT infrastructure proficiency / interest can be a plus.