Credit Control Administrator

Who We Are

At hib., we believe the bathroom is more than just a space, it's a reflection of who you are, a sanctuary designed to inspire and uplift. For 35 years, we've been dedicated to helping homeowners create bathrooms that feel personal, meaningful, and full of life. What drives us is our incredible team, whose creativity and dedication breathe life into every project we touch.

We're proud to be recognised as a Great Place To Work in 2025, one of the top 50 companies to work for in 2023, and one of the top 10 in the manufacturing sector. But it's not just the awards that matter to us, it's the way we care for our people. Here at hib., you'll find a community that values collaboration, fosters innovation, and prioritises your professional and personal growth.

We listen to your ideas, invest in your development, and put your well-being at the heart of everything we do. Join us and be part of a team that celebrates creativity, encourages growth, and is truly passionate about making a difference, both in the industry and in the lives of everyone who walks through our doors.

• Competitive basic salary
• 27 days annual leave, plus bank holidays
• Your birthday off
• Health care cash plan
• EAP helpline
• Private Medical Insurance
• Enhanced Parental Leave
• Charity volunteering days
• Training and Development
• Benefits & Discounts Platform

We are looking for a Credit Control Administrator on fixed term contract to cover for maternity leave, you will be responsible for supporting the effective management of customer accounts to ensure timely collection of outstanding balances. The role involves monitoring accounts, issuing invoices and statements, following up on overdue payments, resolving account queries, and maintaining accurate financial records.

• Chase outstanding accounts as delegated by the Credit Control Manager.
• Liaise with various departments regarding clients in dispute.
• Send statements, reminder letters, and copy invoices to customers.
• Raise Credit notes.
• Investigate and resolve query invoices and requests from customers.
• Have a good working knowledge of all areas within the department.
• Take credit card payments and bank cheques.

• Excellent communication & interpersonal skills.
• Familiarity with computer systems and complex databases.
• Excellent numeracy skills.
• Confidence to place pressure tactfully on individuals and companies who owe money.
• Excellent organisational and problem solving skills.
• Empathy for the situations of others who may be unable to make payments on time.
• The ability to adhere to strict deadlines.
• The ability to work under pressure.
• The ability to explain financial issues to others in a simple yet direct manner.
• The ability to negotiate.

We do not require any agency support on this role.