Head of Advice, Supervision and Business Risk and Controls Oversight, Wealth

Role

Title:

Head of Advice, Supervision and Business Risk and Controls Oversight, Wealth

Location:
Flexible

Contract:
Permanent

This FLOD senior leadership role is responsible for overseeing the quality, compliance, and effectiveness of investment advice and financial planning advice services delivered to clients, together with oversight on the business risk and controls in the Wealth Business. The role ensures that all advice processes meet regulatory requirements, adhere to best practice standards, and deliver optimal client outcomes while managing risk and supporting business growth.

The role also leads on cross-border competency and execution of the framework in the client teams and supports the CEO Wealth to ensure the business risk agenda is effectively monitored and the Consumer Duty Framework is embedded.

Advice Quality and Supervision

• Responsible for input into the ongoing design and the delivery of the advice journey, with a robust advice supervision framework covering both investment advice and financial planning.
• Work with SLOD to conduct file reviews and quality assurance checks to ensure advice suitability and appropriateness.
• Provide coaching and feedback to advisers to enhance advice quality and client outcomes.
• Establish and monitor KPIs for advice quality, client outcomes, and regulatory compliance.
• Implement remediation plans where advice quality issues are identified.

Regulatory Oversight and Compliance, Business risk and controls

• Ensure all investment and financial planning advice complies with FCA regulations, including the Consumer Duty requirements.
• Maintain oversight of advice processes to ensure adherence to regulatory standards and internal policies.
• Monitor regulatory developments and implement necessary changes to advice frameworks and processes.
• Maintain oversight of and adherence to the relevant RCSAs, working closely with SLOD to ensure controls effectiveness and address challenges.
• Ensure coverage of cross-border competency and adherence to the framework, engaging with Compliance and Rathbones Investment Management International (Jersey, Guernsey and Ireland).
• Oversee the Consumer Duty Framework and embedding into the Wealth business, including responsibility for Vulnerable Clients approach.
• Work with SLOD on the production of regulatory reports and MI relating to advice quality and outcomes for the business to report into the Wealth governance structure.

Team Leadership and Development

• Lead and develop the advice supervision team, including supervisors and technical specialists.
• Create a culture of continuous improvement and technical excellence.
• Identify training needs and develop capability across the adviser population.
• Support recruitment and assessment of advisers to ensure appropriate competency levels.
• Manage performance and conduct issues in line with regulatory requirements and company policies.
• Note:
  
  The teams reporting to this role include T&C and Supervision for both investment advice and financial planning advice, policy and procedure relating to the Suitable Advice Guide, with matrix leadership of the Supervisory structure in client teams. Close working relationships required with Proposition, Operations and Compliance Teams.

Business Strategy and Development

• Contribute to the strategic development of advice propositions and service models.
• Work with business leaders to balance growth objectives with advice quality and risk management.
• Support the development of new advice services and client segments.
• Provide insights and recommendations to improve client experience and business efficiency.
• Collaborate with distribution, operations, and proposition and product teams to enhance end-to-end client journeys.

Risk Management and MI

• Maintain oversight of advice-related risks and ensure appropriate controls are in place.
• Produce management information and insights on advice quality, trends, and emerging risks.
• Chair or participate in relevant governance forums including advice risk committees.
• Investigate and resolve complaints or regulatory concerns relating to advice.
• Maintain oversight of professional indemnity insurance matters relating to…