Credit Controller

Job Summary

We are currently recruiting a Credit Controller to work in the Accounts Receivable team. The majority of the AR function is outsourced to NHS Shared Business Services so a significant part of this role is liaising between them and the rest of the Trust, helping to resolve issues which delay debt recovery. The successful candidate will be a keen problem solver and pro‑active in their approach to debt management.

• Liaising between NHS Shared Business Services collections team and internal staff within CNWL to resolve debt‑related issues.
• Chasing debt that is too complicated for NHS Shared Business Services.
• Validating charges and raising invoices for salary over payments.
• Analysing overdue debt to help focus collection efforts.
• Ensuring that financial transactions processed on the AR system are undertaken in accordance with Standing Financial Instructions and Standing Orders.
• Ensuring all debts are actively followed up by NHS SBS adhering to agreed timescales.
• Working with NHS SBS to rigorously follow up on outstanding debts on behalf of the Trust and, where recoverability is compromised, referring amounts for court action.
• Supporting the Accounts Payable & Receivable Manager in setting up processes and procedures to ensure that all debts are recovered.
• Forwarding any invoices received directly by the organisation to NHS SBS for correct submission.
• Providing support to NHS SBS with customer invoice queries and debt collection.
• Assisting where required in processing new customer account set‑up, raising sales orders and recording income into Oracle.
• Reviewing, on a monthly basis, the detailed aged debtors report produced by NHS SBS and compiling the debt reports for the monthly Board packs.
• Preparing the annual review of bad debts and compiling write‑offs through the Audit Committee.
• Monitoring compliance with procedures to detect and rectify potential problems before they arise.
• Supporting the completion of returns in respect of debt information.
• Producing and maintaining procedure notes and process maps for the debt process.
• Maintaining effective working relationships with colleagues within the Trust and externally, particularly with NHS Shared Business Services, internal and external audit.
• Deputising for the Accounts Payable & Receivable Manager as appropriate.
• Performing any other duties as required by the Accounts Payable & Receivable Manager on a day‑to‑day basis.

CNWL's finance department offers a diverse and friendly environment for professional development. We are a large team with many opportunities to progress your career, and have set ourselves the target of finding a mentor for every team member who wants one. Our staff are based across various sites and we welcome flexible working. We also have the benefit of being an accredited employer for ACCA, CIPFA and CIMA.

Date posted: 09 January 2026

Pay scheme: Agenda for change

Band: Band 5

Salary: £35,763 to £43,466 a year (pro rata if part‑time) incl HCAS

Contract: Fixed term

Duration: 12 months

Working pattern: Full‑time

Reference number: 333-C-HQ-2038

Job locations: Argo House, Kilburn Park Road, London, NW6 5FA

• Actively studying for AAT qualification, NVQ level 5 or higher national diploma or equivalent.
• 5 GCSEs at Grade C or above, including Mathematics and English.
• Experience in a complex health or social care environment.
• Credit control work experience within the finance department of a large organisation.
• Experience in the finance function, processing and reporting financial information.
• Knowledge of finance computerised ledger systems.
• Knowledge of fundamental accounting principles.
• Standard skills in Microsoft Excel, general ledger and Oracle (or equivalent).
• Ability to interpret and apply accounting rules and standards to best effect.
• Advanced keyboard skills for using financial general ledger, spreadsheets, and word processing applications.
• Ability to communicate with a range of people on a range of matters in an appropriate form, clarifying important messages, with well‑structured written communication and influential personal style which has a positive impact.
• Communicates effectively using…