Finance & Operations Coordinator

Position:
Full time. Monday to Thursday Soho office, with Fridays wfh

Dear Frances is seeking an ambitious, highly organised Finance & Operations Coordinator to join our growing luxury footwear brand and play a pivotal role in the commercial engine behind our global wholesale and DTC growth. You’ll work side‑by‑side with the Operations Manager, Head of Sales and the Finance team to own wholesale invoicing and accounts receivable, drive timely and accurate wholesale fulfilment, and strengthen the end‑to‑end PO, invoice, cash process.

This is a hands‑on, highly visible role: you’ll be expected to be proactive, commercially minded and confident in communicating with wholesale partners, while building robust controls, reporting and systems that materially improve cashflow and retailer satisfaction. If you thrive in a fast‑paced luxury retail environment and want real ownership over how wholesale finance and operations performs, this role is for you.

• Own wholesale invoicing end‑to‑end: raise and issue wholesale invoices, ensure correct PO/invoice matching, and maintain the sales ledger.
• Full ownership of accounts receivable: run the weekly chase cadence, manage statements, reconcile receipts, reduce aged debt and negotiate payment plans where needed. Be polite but persistent, comfortable chasing by phone, email, other means if needed.
• Support month‑end close: prepare schedules, liaise with external accountants, supply reconciliations and assist with journal postings as required.
• Assist the Operations Manager with wholesale fulfilment: ensure timely and accurate wholesale shipments, resolve discrepancies with the 3PL, and follow up on stock/credit notes.
• Prepare accounts payable invoice paperwork and perform timely AP processing.
• Bank reconciliations.
• Working with external accountants on accurate month end accounting.
• Maintain excellent records: keep payment terms, remittance details, dispute notes and audit trails up to date.
• Process improvements & controls: identify and implement process fixes to improve cash collection, reduce disputes and tighten PO → invoicing → delivery accuracy.
• Be proactive and organised: anticipate problems, follow up without prompting and keep stakeholders updated on high‑risk accounts.
• Systems & tools: use Xero (accounting) and Zedonk (or similar ERP/WMS) where applicable, experience with those systems is an advantage. Familiarity with Shopify/Shopify Plus order admin is beneficial.

• Strong understanding of accounting fundamentals (sales ledger, reconciliations, bank posting).
• Confident communicator, able to resolve disputes and chase overdue accounts firmly but professionally.
• Extremely organised, high attention to detail and process‑driven.
• Comfortable working with external accountants and 3PL partners.
• Interest in fashion/retail.
• Prior experience with Xero and/or Zedonk (or similar fashion ERPs) is an advantage.

If you are ready to make a change and would like to join our fast‑paced, exciting fashion label in London, we would love to hear from you.

1. Please indicate how many years of relevant work experience you have in Finance / Operations.

2. Describe your experience with Accounts Receivable collection.

3. If possible, can you kindly indicate your current package and/or salary expectations?

Please send your CV and recent work to

Dear Frances was founded with the clear objective of offering luxury, designer classics to modern women. We focus on bringing the highest level of design and craftsmanship, while slowing the fashion cycle and leading the way for socially conscious businesses.

We work closely with our team of artisan shoemakers in Italy.

Dear Frances has become synonymous with modern, minimalist design, offering styles to hero a classic wardrobe.

Dear Frances shoes have been worn by Margot Robbie, Gigi & Bella Hadid, Kendall & Kylie Jenner, Kaia Gerber, Hailey Bieber, Selena Gomez, Zoe Kravitz, Emma Roberts and Sienna Miller. The brand has appeared in publications including Vogue, W Magazine, Elle, Harper’s Bazaar, Nylon, The New York Times, The Wall Street Journal, InStyle and many more.

We are a socially conscious business and are committed to partnering with likeminded organisations and individuals to pave the path for a more ethical and sustainable future.