Finance Officer - Accounts Receivable

Summary

Job Introduction

This is an excellent opportunity for an internal colleague to take the next step in their finance career and make a meaningful impact across the organisation. As a Finance Officer - Accounts Receivable, you'll be at the heart of our income processing function, ensuring that rental income, customer payments, and other receipts are accurately recorded and allocated.

You'll join a supportive and collaborative Finance team with a strong customer-focused ethos, where continuous improvement is encouraged and your contribution directly supports the services we deliver to residents.

What you'll do

As a Finance Officer - Accounts Receivable, you will manage and process all aspects of rental, cash receipts, and other income within the Accounts Receivable function. You will:

• Undertake the accurate and timely processing of all income received and invoices issued, ensuring compliance with procedures and financial regulations.

• Ensure customer payments and Housing Benefit are allocated correctly and promptly, investigating and resolving any anomalies.

• Deal with queries and account adjustments efficiently and within agreed timescales.

• Liaise with Local Authority Housing Benefit teams, Social Services, Allpay, banks, and customers to support prompt payment and accurate posting of income.

• Provide information and support to internal and external auditors when required.

• Maintain up-to-date knowledge of relevant legislation, procedures, and best practice relating to Accounts Receivable.

• Support continuous performance improvements across the function.

• Maintain accurate financial data, managing large and complex datasets using Excel and internal systems.

The ideal candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.

• Previous experience working in an Accounts Receivable team within a large, complex organisation.

• A good understanding of double-entry bookkeeping and the impact of accounting entries.

• Experience managing workloads within a medium-sized team in a high-volume transactional setting.

• Proven ability to resolve complex payment issues using data analysis and problem-solving skills.

• Good understanding of month-end processes, reporting, and reconciliations.

• Strong communication and interpersonal skills, with the ability to work collaboratively with internal and external stakeholders.

• Strong Excel skills; experience of D365 is desirable.

• Ideally studying towards an AAT or CCAB-recognised accounting qualification (study support available where applicable).

• A commitment to ethical principles including integrity, objectivity, confidentiality, and professional behaviour.

What's in it for you?

Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)

• Generous pension scheme

• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)

• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.

• Health cash plan

• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.

• Interest free loans - season ticket loan, tenancy deposit loan, and training loan

• Cycle to work scheme.

• Life Assurance x 4 annual salary

All about us

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes…