Commercial Loan Servicing Specialist

Job Title: Commercial Loan Servicing Specialist

Location: Uxbridge Hybrid 3 days WFH

Salary: Up to £40,000

• 25 days holiday plus public holidays
• Private medical insurance
• Salary Sacrifice Pension matched up to 8%
• Season Ticket Loans
• Cycle to Work Scheme
• Employee Assistance Programme (EAP)
• Enhanced Maternity and Paternity
• Wellbeing Days
• Volunteering Days
• Free Hot Drinks
• Eye Care Vouchers
• Relaxed Dress Code
• Discounted Gourmet Society Taste Cards
• Discounted RAC Vehicle Breakdown Cover
• Discounted Gym Membership
• Life Assurance

If you have experience in term expiry management and collections in the bridging lending sector, this role is perfect for you. As a Commercial Loan Servicing Specialist, you'll be at the heart of both primary and special servicing activities, managing a diverse range of bridging loans. Your day-to-day will involve engaging directly with customers and clients, delivering tailored solutions, and ensuring strict adherence to internal SLAs and regulatory standards.

• Engage with customers and clients regularly to understand and address account servicing needs
• Conduct primary servicing activities, including income and expenditure reviews and implement solutions such as payment arrangements, assisted sales or loan workouts
• Monitor agreed strategies and take appropriate action where necessary
• Work closely with solicitors and stakeholders to support legal and insolvency processes
• Prepare and submit referrals for all cases outside of mandate to the Manager
• Produce accurate, high-quality management information and reporting as needed
• Adhere to all internal policies and procedures, ensuring compliance with regulatory and legislative standards
• Support the implementation of approved મૃત case strategies across the portfolio
• Contribute to the culture of Treating Customers Fairly and meet Consumer Duty expectations

• Background in collections, arrears handling, or a similar regulated servicing environment within Bridging finance is essential (open to similar product/lending types)
• Experienced in term expiry
• A basic understanding of insolvency and legal servicing processes is desirable
• A team player with a proactive, solutions-focused attitude

For more information regarding the role of Commercial Loan Servicing Specialist
, please contact us

Stellar Select
is acting as an employment agency and is a corporate member of the REC.

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to respond to successful applicants within two business days.