Finance Support Officer - Part Time

Finance Support Officer - Part Time (30 Hours)

JOB TITLE: Finance Support Officer (Part Time)

REPORTS TO

TITLE:

Finance Support Supervisor

BUSINESS FUNCTION / SUB-FUNCTION: Finance

LOCATION: Greenford, London

Please Note: This role is 30 hours, Rota:
Monday – Friday 3pm – 8pm, Saturday 10-3

The Finance Support Officer reports to the Finance Support Supervisor and is responsible for supporting students with their Student Finance applications during the admissions and enrolment processes. The officer ensures students have regular access to support and enquiries are responded to within the agreed SLAs, while maintaining accurate records and systems and delivering high‑quality customer service throughout the student life cycle.

• Support students and assist with their student finance application before, during and after enrolment by providing prompt and accurate advice to their enquiries.
• Assist students in submitting applications to Student Finance via online or paper application forms.
• Manage all Student Finance aspects of the admission processes related to undergraduate and postgraduate recruitment.
• Coordinate with relevant departments to resolve student queries and liaise with external partners and stakeholders.
• Respond to student queries via email and the Sys Aid ticketing system.
• Offer advice to students, colleagues and partners in accordance with GBS policies and procedures relating to all aspects of student finance, charging and liability.
• Provide advice on current funding regulations and compliance to ensure students are accurately informed of funding implications.
• Provide in‑person assistance to students at service desks, communicating through various means and channels as required.
• Attend enrolment sessions and complete relevant financial processes.
• Become proficient in GBS systems and software relevant to the role.
• Liaise and collaborate with all GBS student‑facing teams to provide a seamless student service.

• Experience working in finance operations or customer service.
• High degree of computer literacy, particularly with Microsoft Office applications.
• Effective time management and planning.
• Ability to work independently and as part of a team.
• Excellent written and verbal communication skills.
• Strong decision‑making and problem‑solving skills.

• Student experience and working knowledge of the HEI sector.
• Degree‑level qualification.
• HEI finance experience.

The Finance Support Officer will also be expected to demonstrate commitment to:

• GBS values and regulations, including equal opportunities policy.
• GBS’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role.
• Health and safety responsibilities to ensure a safe and secure working environment for all.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.

"What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It’s such a collaborative and inspiring place to work – it’s clear everyone genuinely cares about making a difference."

– Steffi Korsah, Non‑Academic Staff

GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Please note: This role is not eligible for sponsorship!