Client Service Specialist

The Client Service team are relationship managers working across operations, prime brokerage and global sales functions, acting as a key point of contact and escalation for both Clients and internal stakeholders, specifically within the OTC & Listed Markets Clearing space. Responsibilities include ensuring accurate daily settlement figures, resolving trade breaks, monitoring cash activity, and maintaining margin requirements. The position requires strong organizational skills, adaptability, and a client-centric approach.

• Serve as the primary contact for client queries and coordinate issue resolution across internal teams, including break reconciliation and risk management
• Manage risk related to margins, expiries, fees & billing and market events
• Conduct regular client service reviews for top tier and priority Clients, prepare call reports, and analyse client metrics as part of this
• Enhance client experience through self-service tools and process improvements, to maintain best in class client service
• Identify and automate manual processes to reduce operational risk
• Support regulatory compliance (e.g., EMIR, CASS) and maintain client confidentiality
• Provide training and demos on clearing solutions and technology
• Handle administrative tasks and contribute to supervisory frameworks

• Strong client service experience and operational skillset
• Excellent organizational and analytical skills with attention to detail
• Ability to work under pressure and manage multiple priorities
• Strong interpersonal skills and ability to build relationships
• Familiarity with regulatory requirements and risk management practices
• Knowledge of Listed Derivatives or OTC Clearing preferred

Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.

This is a permanent full-time position located in London with hybrid working. As the selection and interview process is ongoing, please submit your application in English as soon as possible, if your profile is selected, a member of our team will contact you within 4 weeks. For this role a valid working permit for the UK is mandatory.

As we are a Service Provider and Consulting firm servicing clients, our policy for physically working from the office (which may be the clients' offices or our own offices depending on the client) aligns to what our clients' policies and expectations are and these vary. Most of our clients now require a minimum of 3 days per week in the office, 2 days from home, and accordingly this is also the minimum expectation that Delta Capita require.

However, some of our clients have now moved up to 4 days and even 5 days in the office and we require candidates to be flexible to meet our client demands.

Delta Capita Group is a global managed services, consulting, and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualised services for financial institutions for non-differentiating services.

• Managed Services
• Consulting & Solutions
• Technology

To know more about Delta Capita and our culture :
Working at DC - Delta Capita