Product Manager

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We started our journey back in 2005, building the first ever peer‑to‑peer lending company. Fast forward to 2020 and we launched Zopa Bank, a bank that listens to what our customers don’t like about finance and does the opposite.

We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre – we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at !

The Payments Tribe is responsible for end‑to‑end payment flows for all Zopa’s products and internal payments. The team mission is to build and deliver innovative payment features that customers love.

• Own the Payments Processing strategy & vision, collaborating with the Payments Director to ensure alignment with the longer‑term business strategy.
• Day‑to‑day delivery of the Payments Processing roadmap, owning quarterly OKRs and outcomes that enable the payments strategy.
• Close collaboration with all product areas within Zopa to manage prioritisation of key payments outcomes across all areas of the business.
• Build close relationships with key stakeholders such as Compliance, Risk, Legal, Operations, Finance and product peers to collaborate on improving payments processing.
• Manage supplier relationships for Payments Processing, working closely with the Payments Director and Procurement to manage these key relationships.
• Own the Payments Processing KPIs and monitor progress, improving upon them where possible.

• You have spent 5+ years working in a payment’s product environment, ideally UK payments focused at a Fin Tech or consumer‑facing financial institution.
• You’re passionate about product and comfortable working in an Agile product team environment.
• You are excited by Zopa’s journey and full of ideas to help us grow.
• You’re outcome‑focused and highly proactive, taking ownership of the product’s success beyond your immediate remit.
• You are actively engaged in the payments industry, using industry knowledge and data to shape your strategic thinking.
• You have experience acting as a leader in cross‑functional teams, with engineering, product peers and wider business stakeholders as your go‑to partners.

• Flexible ways of working: face‑to‑face collaboration and a good work‑life balance.
• This hybrid role requires you to come to our London office 2‑3 days a week.
• You’ll also have the option of working from abroad for up to 120 days a year (subject to having the right to work in the country of choice).

Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products and a unique culture. We are made up of nearly 50 nationalities and have a DE&I forum to promote inclusion. We’re proud that people can bring their full selves to work and that our hiring process reflects this. If you require any reasonable adjustments, please let us know.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are made by humans. If you would like more information about how your data is processed, please contact us.

Not Applicable

Full‑time

Product Management

Financial Services, IT Services and IT Consulting, Banking