Count Team Member

Who We Are

At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high‑end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high‑performance team. On top of our competitive salary, here are some of the benefits we offer:

• Hourly wage + Midnight salary enhancement + Service charge + Paid overtime
• 50% off food and beverages in all of our UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentives
• Financial advice services
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Employee assistance program: A confidential helpline providing 24/7 advice and counselling
• Cycle to work scheme

A Count Team Member to be responsible for accurately collecting, counting, verifying, and recording all currency, coin, vouchers, and other monetary instruments from the casino’s gaming and non‑gaming areas. This position requires a high level of integrity, attention to detail, and adherence to internal controls and regulatory requirements.

• Collect and transport drop boxes, bill validators, and other monetary containers from gaming machines and tables to the count room following established security procedures.
• Accurately count, sort, and verify all currency, coin, tickets, and documentation using approved counting equipment.
• Record and reconcile count results to ensure accuracy and compliance with internal control policies.
• Complete all required reports, paperwork, and system entries in a timely and precise manner.
• Maintain strict confidentiality of financial data and secure all assets handled.
• Adhere to all gaming regulations, company policies, and departmental standard operating procedures (SOPs).
• Maintain a clean, organized, and secure count room environment.
• Assist in investigating and resolving count discrepancies.
• Participate in regular audits and inventory checks as required.
• Perform other related duties as assigned by the Cashdesk Supervisor or management.

• On It:
  Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
• Upbeat and Positive Attitude:
  Maintains a professional, enthusiastic, and solution‑oriented demeanour that fosters a welcoming and energetic environment.
• Be Nice:
  Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
• Open and Close:
  Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

You must be aged 18 or above and have the right to work in the UK.

This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.

Count Team Members will spend a large portion of their shift on their feet working directly with the public.