London - STARS Site Supervisor, Brand Ambassador

Company Description

STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensures the safety and protection of customers’ people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS is the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.

We combine best in class, impeccable Front of House services with enhanced security awareness training and are vetted to BS7858, offering bespoke training tailored to the specific needs of our clients.

We have a fantastic and exciting opportunity for an experienced Supervisor and Brand Ambassador to join our STARS team, working for a high-profile client in the London area, N1 6NN
.

• 40 hours per week
• Monday – Friday (08:00 – 16:00)
• £20.26 per hour

• Managing on‑site team (including rostering, holiday/sick leave cover, HR queries/processes)
• Meet and greet all staff, visitors and contractors in a professional and personable manner
• Deliver a consistently high‑end customer-focused experience
• Embody a high-performance approach and encourage colleagues to do the same
• Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
• Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
• Assist in emergency situations
• Provide timely and accurate information
• Respond appropriately to varying and fast‑changing priorities
• Build strong rapport with recurring customers (client staff, visitors, contractors, etc.)
• Represent Securitas and the client organisation in a manner that is in keeping with the values, brand identity and culture of both
• Patrolling
• Data monitoring
• General Security duties

• 5‑year checkable history
• Exceptional customer‑service skills
• Computer literate
• Knowledge of HR processes
• Previous supervisory/managerial experience

• Highest quality personal appearance
• Flexible, professional and adept at working under pressure
• Outstanding written, verbal and oral communication skills
• Customer‑oriented with a passion for high‑level service
• Working knowledge of administrative computer packages such as MS Office, G‑Suite, etc.
• Polite and proactive
• Punctual and trustworthy
• Able to use initiative and highly adaptable
• Experienced in a customer‑service, front‑of‑house, concierge, hosting or customer‑facing role ideally within a corporate environment
• Demonstrates the values of integrity, vigilance and helpfulness which Securitas prides itself on

• Company pension and advice and planning
• Life assurance scheme
• Discounted gym memberships
• Wellness advice and support, including financial, emotional and physical
• Dental and physical health plans

• Cycle‑to‑work scheme
• Car lease and new car purchasing schemes
• Discounts on high‑street brands, online shopping, holidays, days out and Arriva Bus Travel
• Mortgage advice
• Payroll ISAs
• Eligibility for Costco Membership

• Support with further education
• Hundreds of e‑Learning courses
• Accredited courses by C&G, ILM, IOSH and SIA
• Leadership Development programmes both local and global

It’s great to see you’re considering a career with Securitas UK! Join our global team of 336,000+ colleagues and help make the world a safer place. At Securitas, we live by our values of Integrity, Vigilance and Helpfulness
, and our People Promise.

• Opportunity – We see potential in every person and situation
• People – We open our eyes to all that’s good
• Purpose – We make your world a safer place

Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.

We are an inclusive employer, proud of our Level 2 Disability Confident status (we will always try our…