Reservations Manager

We’re looking for a Reservations Manager who understands that every booking is a chance to build a relationship, whether it’s a table for two, a birthday blowout, or a full private hire. You’ll sit at the centre of it all, driving bookings, shaping guest journeys, and making sure every experience starts strong. This is a hands‑on, commercial role for someone who knows how to balance warmth with precision and likes turning great service into repeat business.

• You’ll be the go‑to expert on our reservations policies, layouts, and menus, confidently managing Open Table and Collins, and keeping everything accurate, current, and intentional.
• You’ll handle enquiries with clarity and care, managing dietary needs, special requests, and personal touches that actually feel personal.
• Clear, seamless communication between guests, venues, and internal teams. No crossed wires. No last‑minute surprises.
• You’ll build long‑term guest relationships, spot opportunities to upsell and optimise covers, and make sure The Blues Kitchen is the first place people think of when they’re planning something special.
• From strategic booking management to performance tracking, you’ll keep a close eye on what’s working and push it further.
• You’ll partner closely with marketing, and venue ops to keep everything aligned and moving forward.

• Experience that counts
• At least 2 years working confidently with Open Table and Collins.
• Sales‑minded
• You know how to spot opportunities and convert interest into bookings.
• Guest‑obsessed
• You care about the full journey, from first enquiry to post‑visit follow‑up.
• Clear communicator
• You’re organized, proactive, and good at bringing people with you.
• Calm under pressure
• You can juggle detail, deadlines, and multiple stakeholders.

• Monday to Friday, 9am–5pm
• Based at our Camden High Street office
• Weekly time spent in venues, staying close to the floor and the teams

• Competitive Salary & Bonus:
  Earn a competitive base salary with a bonus structure tied to achieving reservation targets.
• Friendly Work Environment:
  Thrive alongside a team of talented professionals, with daily access to fresh fruit and unlimited coffee.
• Food & Social Perks:
  Benefit from 50% discount across our venues and plus free guestlist access to our events and festivals.
• Employee Referrals:
  Earn extra rewards for referring top talent to our team.
• Pension via Nest:
  Secure your future with a robust pension plan tailored to your needs.

Check us out in action: @theblueskitchen | @_group

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