Community Manager

Overview

PRELOADED is seeking a Community Manager to support our Virtual Worlds. This role focuses on player communication, feedback management, and community engagement.

• Collect, organise, and relay player feedback, bug reports, feature requests, and general sentiment to the development team
• Communicate game updates, fixes, and changes clearly to the player community
• Write and publish announcements, patch notes, and teasers
• Engage with players, respond to questions, and help foster a positive, welcoming community
• Oversee early community and forum discussions to monitor player sentiment and emerging topics
• Support moderation efforts by enforcing community guidelines and assisting moderators
• Maintain community documentation such as rules and FAQs
• Set up and administer real time community chat channels (e.g. Discord, Reddit, Slack etc)
• Liaise with internal and external marketing teams to coordinate brand and IP messaging to the community

• Experience working with automated workflows, bots, or third-party community tools.
• Wide range of platform experience - mobile, VR, UGC etc.

• Strong written communication skills
• Experience managing or moderating online gaming communities
• Familiarity with community chat channel setup and administration
• Confident collaborating with internal teams and external stakeholders
• Organised, proactive, and able to identify community sentiment and trends

Contract Length: Start ASAP - 3 months (with possibility to extend)

We are a BAFTA-winning games studio inventing new ways to play for everyone. We harness the power of play to create the experiences of tomorrow.

Founded in 2000, PRELOADED believes that play, in all contexts and for all audiences, has the potential to impact our world positively. As a cross-disciplinary team of artists, designers, play specialists, and creative technologists, we are united by this shared mission - what we call Play with Purpose®.

Together, we craft a diverse range of playful experiences. We help organisations, brands, and institutions engage next-generation audiences and collaborate with technology platforms to imagine the future of play.

Learn more about the studio here: