Tenant Management Organisation Liaison Officer; TMO

Overview

Full Time Permanent Position x1.

12 Months Fixed Term Contract /Secondment Opportunity x1.

Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.

Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn’t stop there, we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide.

The Tenant Management Organisation (TMO) Services Team within Hackney Council is looking for an experienced professional to work with our TMOs to deliver excellent services to their residents. Housing is a top priority in Hackney, this is a fantastic opportunity to develop your management skills as part of a small team that works closely with TMO staff and board members as well as with other departments and teams within Council.

• As one of our TMO Liaison Officers, you will provide strategic and operational support to existing TMOs in Hackney, and develop and maintain an effective client monitoring system.
• You will advise on and monitor TMO governance, financial performance and service delivery.
• You will also support and monitor the progress of residents’ groups that wish to become TMOs and provide expert advice to TMOs who wish to take on additional responsibilities.

• Excellent written and verbal communication skills with the ability to develop effective professional working relationships with internal and external stakeholders at all levels.
• Ability to analyse and evaluate data, understand complex legislation and provide clear guidance and advice.
• Capability to resolve complex issues or complaints.
• Background in housing, governance, compliance or finance. Good understanding of, and a commitment to, social housing and resident involvement.
• Familiar with a range of IT packages.
• Attention to detail and a flexible approach; may involve time away from the desk working with TMOs and other departments.

• The role may require some evenings and weekends.
• You should be passionate about providing good quality housing services and keen to bring new ideas to improve internal systems and processes.

• If you want to discuss the role further, please contact Modi Abdoul, Head of Resident Participation, TMO & Communities.
• As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.
• We operate a fair and open anonymous selection process. We do not accept supporting statements or CVs.
• To proceed with your application, you will need to create an account and submit your application.
• As part of the application process, you will need to complete a number of competency-based questions to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.
• Closing date for applications: 01 February 2026 (22:59).
• Interview and assessment date: 09 February 2026.
• Prior to applying for a vacancy for a secondment opportunity, please liaise with your line manager and inform them of your interest in applying for the role.
• This application process replaces a supporting statement.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working.

We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: